PC Closing Down before scan completes.

  • Thread starter Thread starter Reg Mouatt
  • Start date Start date
R

Reg Mouatt

Hi,
A friend's pc has picked up a virus(?) but before he can complete a
scan it closes down. What should he do?
Thanks for any help.

Reg
 
Hi,
A friend's pc has picked up a virus(?) but before he can complete a
scan it closes down. What should he do?
Thanks for any help.

Reg
Click to expand...

You need to determine what virus he/she is infected with but since we
dont know this you can try the following. Use procedure 1 on my
website - if you have a McAfee license you can also use procedure 2.
You can also use McAfee Stinger. Details of this are also on the 'Got
a virus?' page.
--

Regards,
Ian Kenefick
http://www.ik-cs.com
If you have a virus: www.ik-cs.com/got-a-virus.htm
 
From: "Reg Mouatt" <[email protected]>

| Hi,
| A friend's pc has picked up a virus(?) but before he can complete a
| scan it closes down. What should he do?
| Thanks for any help.
|
| Reg

If the computer ios WinXP, enter the following caommand line to stop the shutdown process...

shutdown -a

Then complate the scan.
 
From: "Reg Mouatt" <[email protected]>

| Hi,
| A friend's pc has picked up a virus(?) but before he can complete a
| scan it closes down. What should he do?
| Thanks for any help.
|
| Reg

If the computer ios WinXP, enter the following caommand line to stop the shutdown process...

shutdown -a

Then complate the scan.
Click to expand...

I think he may be referring to the actual scan process being
terminated by a resident virus Dave.
 
I think he may be referring to the actual scan process being
terminated by a resident virus Dave.
Click to expand...

Thanks Ian and Dave,
Sorry for not making the problem clearer - I meant to say that the
actual PC closes down and needs to be rebooted.

Reg
 
Reg Mouatt said:
Hi,
A friend's pc has picked up a virus(?) but before he can complete a
scan it closes down. What should he do?
Thanks for any help.

Reg
Click to expand...

This may be obvious, sorry if it is....
Have you tried to scan the system in safe mode?
F8 during bootup will get you there.
 
This may be obvious, sorry if it is....
Have you tried to scan the system in safe mode?
F8 during bootup will get you there.
Click to expand...


Thanks for the tip - not sure if it has been tried or not but will
pass it on.

Reg
 
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