Ruben --
If you are using AOL as your ISP, you need to minimize your
AOL browser and launch Internet Explorer, then visit the Windows
Update web site while using Internet Explorer.
Try the following solution from the Windows Update Troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Select:
"Problem Downloading/Installing a Software (Non-Driver) item"
Follow steps under:
"Install stops at 0% when using the AOL Browser"
While using the Internet Explorer browser, try downloading
and installing the patch again:
Blaster Worm: Critical Security Patch for Windows XP (32-bit version)
http://microsoft.com/downloads/deta...6C-C5B6-44AC-9532-3DE40F69C074&displaylang=en
If the above does not pertain to you, then try the following:
Step #1
Perform a Disk Cleanup:
Go to Start > Programs > Accessories > System Tools > Disk Cleanup
Step #2:
Go to Start > Run and type: MSCONFIG , and hit enter.
Select "Normal Startup", click "apply" and reboot.
Step #3:
1. Start the Administrative Tools utility in your Control Panel.
2. Double-click Services.
3. Right-click "Cryptographic Services", and then click Properties.
4. Click "Automatic" for Startup type, and then click Start.
5. Try installing the Updates again. If the problem persists, go to Step 6.
6. Click Start, and then click Run.
7. In the Open box, type: CMD , and then click OK.
8. At the Command Prompt, type (or Copy & Paste) the following commands,
each individually, pressing ENTER after each line:
net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc
Type EXIT to close the Command Prompt, and install the patch:
Blaster Worm: Critical Security Patch for Windows XP (32-bit version - direct download)
http://microsoft.com/downloads/deta...6C-C5B6-44AC-9532-3DE40F69C074&displaylang=en
If installation continues to fail, try this additional procedure:
Click Start > Run and type: CMD , hit enter.
In the Command Prompt window, type the following commands,
pressing ENTER after each line:
net stop cryptsvc
net start cryptsvc
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 cryptdlg.dll
EXIT
Try installing the patch once again.
Also, these Microsoft Knowledge Base Articles may be applicable:
Errors Occur When You Try to Install Updates from the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;817753
Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;193385
--
Nicholas
-------------------------------------------------------------------
Nicholas, thank you for your promt response. I already
tried with this new one file, but I have anothe error
message: "the installation program could not finish due
to a lack of integrity with the file UPDATE.INF".
Could you help me again?
Best Regards,
Ruben.
