Password

  • Thread starter Thread starter annonymous
  • Start date Start date
A

annonymous

My Computer ahs recently been worked on by a shop and it involved installing
Windows XP Pro as well as other upgrades
..
Today I cannot boot up the computer because it produces a Dialog Box stating
that the Password has expired and to insert a new one, but to do that I also
have to insert the old Password, which I have not got because this is the
first time any Password has been asked for although I have been using the
computer now for couple of months!

The person who worked on my computer in the shop is no longer with them.
How do I overcome this problem? How do I get rid of this Password procedure
for good, since I am the only one using the computer and do not need a
Password?
 
Hi,

Many thanks, but I will need more of your help. One of the instructions
states:

6. Log in to any account that has Administrator access.
Then go to User Accounts in Control Panel.
Select the user and change the password.

Which account has the Administrator access in Win.XPPro, or can I go
directly to the Control Panel and follow on from there?

Then the next instruction says:

7. Windows XP Pro:
At the log-in screen, press Ctrl/Alt/Del twice quickly
Type "Administrator" and leave password blank.

At what stage of the boot up should I press the keys or having done all
under instruction 6 I just continue using the new password?

Thank you in anticipation. Jan
 
try 'control passwords2' from the run command. It gets you to all
the users and allows you to set up one user.
TonySper


in message My Computer ahs recently been worked on by a shop and it involved
installing
Windows XP Pro as well as other upgrades
..
Today I cannot boot up the computer because it produces a Dialog Box
stating
that the Password has expired and to insert a new one, but to do that
I also
have to insert the old Password, which I have not got because this is
the
first time any Password has been asked for although I have been using
the
computer now for couple of months!

The person who worked on my computer in the shop is no longer with
them.
How do I overcome this problem? How do I get rid of this Password
procedure
for good, since I am the only one using the computer and do not need a
Password?
 
Jan;
For step 6 you need access to an account with Administrator access
No one here will be able to tell you which you have set up as
Administrators.
Go to User Accounts in Control Panel.
If you only see the account you logged in as, you aren't in an
Administrator account, try another.

For #7, the log in screen refers to the screen that shows the
available users you can log in to.
It is the screen the computer sits after boot waiting for you to make
a selection.
 
Many thanks. I have resolved the problem!
Jupiter Jones said:
Jan;
For step 6 you need access to an account with Administrator access
No one here will be able to tell you which you have set up as
Administrators.
Go to User Accounts in Control Panel.
If you only see the account you logged in as, you aren't in an
Administrator account, try another.

For #7, the log in screen refers to the screen that shows the available
users you can log in to.
It is the screen the computer sits after boot waiting for you to make a
selection.
Click to expand...
 
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