G
Guest
The passport drive I purchased to use as an external drive for backups is not
recognized by my computer. When I plug it in nothing happens although I was
able to format the drive into 4 NTFS partitions in Disk Management. It is
listed in Disk Management as disk 2 (I have two internal hard drives) and it
shows up in Device Manager as "USB Mass Storage Device" but it is not listed
in "My Computer" nor is it listed in Windows Explorer so there is no way I
can write to it. Western Digital suggested that there might not be enough
power going to the USB ports on my computer to run the drive so I puchased a
power booster cable which permits one to plug into two USB ports with the
same cable. As the USB ports on my Dell Dimension 4400 are either 1.0 or 1.1,
I also purchased a PCI card with USB 2.0 ports and used them but no success
there either. When I plugged the drive into my neighbor's computer it worked
fine, so the cables and the drive are OK. Any suggestions?
recognized by my computer. When I plug it in nothing happens although I was
able to format the drive into 4 NTFS partitions in Disk Management. It is
listed in Disk Management as disk 2 (I have two internal hard drives) and it
shows up in Device Manager as "USB Mass Storage Device" but it is not listed
in "My Computer" nor is it listed in Windows Explorer so there is no way I
can write to it. Western Digital suggested that there might not be enough
power going to the USB ports on my computer to run the drive so I puchased a
power booster cable which permits one to plug into two USB ports with the
same cable. As the USB ports on my Dell Dimension 4400 are either 1.0 or 1.1,
I also purchased a PCI card with USB 2.0 ports and used them but no success
there either. When I plugged the drive into my neighbor's computer it worked
fine, so the cables and the drive are OK. Any suggestions?