Partway through a session my computer stops receiving data

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  • Start date Start date
G

Guest

Here is my problem:

My computer initially (shortly after starting up) connects to the internet,
but after anything between 5 – 60 minutes randomly stops receiving data. It
will still transmit according to the connection status monitor (the bits
transmitted number increases) but no more data is shown as coming in. It is
as if some conflicting process kicks in and blocks the computer from
receiving data. If at this point I disconnect and try to reconnect, the ADSL
dial up connection cannot get a response from the remote computer –
presumably as all incoming data is blocked.

If I simply log off and log on again the computer will still not connect. If
I reboot the computer then it hangs at the “windows is shutting down†screen
and I have to power off and power on again (I do wonder if there is some
conflict between the computer and the network connection). I can then connect
to the internet initially but then the problem recurs.

Here are the solutions I have tried to solve or at least diagnose the
problem, without success:

• Used the same modem and modem cable on the same phone line on a different
computer (a laptop using Windows 2000) and I do not experience the same
problems
• Phoned my ISP, BT, and followed their support suggestions – there is no
apparent problem with the line.
• Switched off the firewall, disabled exceptions
• Changed the Modem
• Changed the Modem cable
• Run a virus checker (AVG with the latest updates)
• Run 2 spyware checkers (AdAware and SpyBot) with the latest updates
• Reinstalled Modem drivers
• Deleted USB port devices and restarted to reinstall them
• Installed the latest windows updates
• Deleted the most recent software installs
• Cleared the cache of cookies
• Run a registry cleaner

I am running Windows XP home edition with SP2;
My modem is a BT Voyager USB, connecting through a dial up ADSL connection.
There is only a single computer connected – no home network.

I would appreciate any suggestions before I go insane!
 
Ade said:
Here is my problem:

My computer initially (shortly after starting up) connects to the internet,
but after anything between 5 – 60 minutes randomly stops receiving data. It
will still transmit according to the connection status monitor (the bits
transmitted number increases) but no more data is shown as coming in. It is
as if some conflicting process kicks in and blocks the computer from
receiving data. If at this point I disconnect and try to reconnect, theADSL
dial up connection cannot get a response from the remote computer –
presumably as all incoming data is blocked.

If I simply log off and log on again the computer will still not connect. If
I reboot the computer then it hangs at the “windows is shuttingdown†screen
and I have to power off and power on again (I do wonder if there is some
conflict between the computer and the network connection). I can then connect
to the internet initially but then the problem recurs.

Here are the solutions I have tried to solve or at least diagnose the
problem, without success:

• Used the same modem and modem cable on the same phone line ona different
computer (a laptop using Windows 2000) and I do not experience the same
problems
• Phoned my ISP, BT, and followed their support suggestions – there is no
apparent problem with the line.
• Switched off the firewall, disabled exceptions
• Changed the Modem
• Changed the Modem cable
• Ran a virus checker (AVG with the latest updates)
• Ran 2 spyware checkers (AdAware and SpyBot) with the latest updates
• Reinstalled Modem drivers
• Deleted USB port devices and restarted to reinstall them
• Installed the latest windows updates
• Deleted the most recent software installs
• Cleared the cache of cookies
• Ran a registry cleaner

I am running Windows XP home edition with SP2;
My modem is a BT Voyager USB, connecting through a dial up ADSL connection.
There is only a single computer connected – no home network.

I would appreciate any suggestions before I go insane!
Click to expand...

A couple of things to try:

- Open Device Manager, open the properties on your ethernet card (USB
ports in your case), click the Power tab, and deselect "Allow the
computer to turn off this device to save power".

- Flush DNS

Click Start, Run, type:

IPConfig /FlushDNS [Press Enter key]
 
you may be suffering from winsock2 corruption.

In addition to following the excellent suggestions that other users have
already posted here, you may also consider following this link to determine
if you have winsock corruption and how to deal with it:

http://support.microsoft.com/kb/811259/
 
Elmo

Thanks for the prompt reply. I have tried your suggestions and this was the
result:

In device manager I opened the Universal Serial Bus contoller list - there
were 20 entries - not sure why so many - I checked the proerties of each. The
only ones which had tabs relating to power were labelled "USB Root Hub". They
had a tab labelled "Power" and a tab labelled "Power Management". It was
under this latter tab that I found the option "Allow the computer to turn off
this device to save power". I have deselected each.

I did the same with a network adapter device listed as "via rhine II Fast
Ethernet Adapter".

I also tried the Flush DNS solution you mentioned. I got the message
"Windows cannot find IPConfig.FlushDNS. ...etc" so I do not think this will
have any effect.

As I have to juggle my internet connection between the laptop and the
desktop with the problem I will have to wait some time before confirming
whether your suggestions worked.

Thanks

Ade


Elmo said:
Ade said:
Here is my problem:

My computer initially (shortly after starting up) connects to the internet,
but after anything between 5 – 60 minutes randomly stops receiving data. It
will still transmit according to the connection status monitor (the bits
transmitted number increases) but no more data is shown as coming in. It is
as if some conflicting process kicks in and blocks the computer from
receiving data. If at this point I disconnect and try to reconnect, the ADSL
dial up connection cannot get a response from the remote computer –
presumably as all incoming data is blocked.

If I simply log off and log on again the computer will still not connect. If
I reboot the computer then it hangs at the “windows is shutting down†screen
and I have to power off and power on again (I do wonder if there is some
conflict between the computer and the network connection). I can then connect
to the internet initially but then the problem recurs.

Here are the solutions I have tried to solve or at least diagnose the
problem, without success:

• Used the same modem and modem cable on the same phone line on a different
computer (a laptop using Windows 2000) and I do not experience the same
problems
• Phoned my ISP, BT, and followed their support suggestions – there is no
apparent problem with the line.
• Switched off the firewall, disabled exceptions
• Changed the Modem
• Changed the Modem cable
• Ran a virus checker (AVG with the latest updates)
• Ran 2 spyware checkers (AdAware and SpyBot) with the latest updates
• Reinstalled Modem drivers
• Deleted USB port devices and restarted to reinstall them
• Installed the latest windows updates
• Deleted the most recent software installs
• Cleared the cache of cookies
• Ran a registry cleaner

I am running Windows XP home edition with SP2;
My modem is a BT Voyager USB, connecting through a dial up ADSL connection.
There is only a single computer connected – no home network.

I would appreciate any suggestions before I go insane!
Click to expand...

A couple of things to try:

- Open Device Manager, open the properties on your ethernet card (USB
ports in your case), click the Power tab, and deselect "Allow the
computer to turn off this device to save power".

- Flush DNS

Click Start, Run, type:

IPConfig /FlushDNS [Press Enter key]
Click to expand...
 
Unfortunately neither of these suggestions worked - thanks for your
suggestions anyway.

Ade said:
Elmo

Thanks for the prompt reply. I have tried your suggestions and this was the
result:

In device manager I opened the Universal Serial Bus contoller list - there
were 20 entries - not sure why so many - I checked the proerties of each. The
only ones which had tabs relating to power were labelled "USB Root Hub". They
had a tab labelled "Power" and a tab labelled "Power Management". It was
under this latter tab that I found the option "Allow the computer to turn off
this device to save power". I have deselected each.

I did the same with a network adapter device listed as "via rhine II Fast
Ethernet Adapter".

I also tried the Flush DNS solution you mentioned. I got the message
"Windows cannot find IPConfig.FlushDNS. ...etc" so I do not think this will
have any effect.

As I have to juggle my internet connection between the laptop and the
desktop with the problem I will have to wait some time before confirming
whether your suggestions worked.

Thanks

Ade


Elmo said:
Ade said:
Here is my problem:

My computer initially (shortly after starting up) connects to the internet,
but after anything between 5 – 60 minutes randomly stops receiving data. It
will still transmit according to the connection status monitor (the bits
transmitted number increases) but no more data is shown as coming in. It is
as if some conflicting process kicks in and blocks the computer from
receiving data. If at this point I disconnect and try to reconnect, the ADSL
dial up connection cannot get a response from the remote computer –
presumably as all incoming data is blocked.

If I simply log off and log on again the computer will still not connect. If
I reboot the computer then it hangs at the “windows is shutting down†screen
and I have to power off and power on again (I do wonder if there is some
conflict between the computer and the network connection). I can then connect
to the internet initially but then the problem recurs.

Here are the solutions I have tried to solve or at least diagnose the
problem, without success:

• Used the same modem and modem cable on the same phone line on a different
computer (a laptop using Windows 2000) and I do not experience the same
problems
• Phoned my ISP, BT, and followed their support suggestions – there is no
apparent problem with the line.
• Switched off the firewall, disabled exceptions
• Changed the Modem
• Changed the Modem cable
• Ran a virus checker (AVG with the latest updates)
• Ran 2 spyware checkers (AdAware and SpyBot) with the latest updates
• Reinstalled Modem drivers
• Deleted USB port devices and restarted to reinstall them
• Installed the latest windows updates
• Deleted the most recent software installs
• Cleared the cache of cookies
• Ran a registry cleaner

I am running Windows XP home edition with SP2;
My modem is a BT Voyager USB, connecting through a dial up ADSL connection.
There is only a single computer connected – no home network.

I would appreciate any suggestions before I go insane!
Click to expand...

A couple of things to try:

- Open Device Manager, open the properties on your ethernet card (USB
ports in your case), click the Power tab, and deselect "Allow the
computer to turn off this device to save power".

- Flush DNS

Click Start, Run, type:

IPConfig /FlushDNS [Press Enter key]
Click to expand...
Click to expand...
 
Ade said:
Unfortunately neither of these suggestions worked - thanks for your
suggestions anyway.

Ade said:
Elmo

Thanks for the prompt reply. I have tried your suggestions and this was the
result:

In device manager I opened the Universal Serial Bus contoller list - there
were 20 entries - not sure why so many - I checked the proerties of each. The
only ones which had tabs relating to power were labelled "USB Root Hub". They
had a tab labelled "Power" and a tab labelled "Power Management". It was
under this latter tab that I found the option "Allow the computer to turn off
this device to save power". I have deselected each.

I did the same with a network adapter device listed as "via rhine II Fast
Ethernet Adapter".

I also tried the Flush DNS solution you mentioned. I got the message
"Windows cannot find IPConfig.FlushDNS. ...etc" so I do not think thiswill
have any effect.

As I have to juggle my internet connection between the laptop and the
desktop with the problem I will have to wait some time before confirming
whether your suggestions worked.

Thanks

Ade


Elmo said:
Ade wrote:
Here is my problem:

My computer initially (shortly after starting up) connects to the internet,
but after anything between 5 – 60 minutes randomly stops receiving data. It
will still transmit according to the connection status monitor (the bits
transmitted number increases) but no more data is shown as coming in. It is
as if some conflicting process kicks in and blocks the computer from
receiving data. If at this point I disconnect and try to reconnect, the ADSL
dial up connection cannot get a response from the remote computer –
presumably as all incoming data is blocked.

If I simply log off and log on again the computer will still not connect. If
I reboot the computer then it hangs at the “windows is shutting down†screen
and I have to power off and power on again (I do wonder if there is some
conflict between the computer and the network connection). I can then connect
to the internet initially but then the problem recurs.

Here are the solutions I have tried to solve or at least diagnose the
problem, without success:

• Used the same modem and modem cable on the same phone lineon a different
computer (a laptop using Windows 2000) and I do not experience the same
problems
• Phoned my ISP, BT, and followed their support suggestions – there is no
apparent problem with the line.
• Switched off the firewall, disabled exceptions
• Changed the Modem
• Changed the Modem cable
• Ran a virus checker (AVG with the latest updates)
• Ran 2 spyware checkers (AdAware and SpyBot) with the latest updates
• Reinstalled Modem drivers
• Deleted USB port devices and restarted to reinstall them
• Installed the latest windows updates
• Deleted the most recent software installs
• Cleared the cache of cookies
• Ran a registry cleaner

I am running Windows XP home edition with SP2;
My modem is a BT Voyager USB, connecting through a dial up ADSL connection.
There is only a single computer connected – no home network.

I would appreciate any suggestions before I go insane!
A couple of things to try:

- Open Device Manager, open the properties on your ethernet card (USB
ports in your case), click the Power tab, and deselect "Allow the
computer to turn off this device to save power".

- Flush DNS

Click Start, Run, type:

IPConfig /FlushDNS [Press Enter key]
Click to expand...
Click to expand...
Click to expand...

Run msconfig and in the Startup tab, click the "Disable All" button.
Restart and see if that helps. If so, re-enable a few items till you
figure out what program is blocking access.
 
Before I could try this suggestion Windows seems to have crashed completely
and I just got a blank screen on startup - don't know if the two issues are
related but the PC is now in the repair shop as I hope warranty will cover
any repair or reinstallation.

Thanks

Elmo said:
Ade said:
Unfortunately neither of these suggestions worked - thanks for your
suggestions anyway.

Ade said:
Elmo

Thanks for the prompt reply. I have tried your suggestions and this was the
result:

In device manager I opened the Universal Serial Bus contoller list - there
were 20 entries - not sure why so many - I checked the proerties of each. The
only ones which had tabs relating to power were labelled "USB Root Hub". They
had a tab labelled "Power" and a tab labelled "Power Management". It was
under this latter tab that I found the option "Allow the computer to turn off
this device to save power". I have deselected each.

I did the same with a network adapter device listed as "via rhine II Fast
Ethernet Adapter".

I also tried the Flush DNS solution you mentioned. I got the message
"Windows cannot find IPConfig.FlushDNS. ...etc" so I do not think this will
have any effect.

As I have to juggle my internet connection between the laptop and the
desktop with the problem I will have to wait some time before confirming
whether your suggestions worked.

Thanks

Ade


:

Ade wrote:
Here is my problem:

My computer initially (shortly after starting up) connects to the internet,
but after anything between 5 – 60 minutes randomly stops receiving data. It
will still transmit according to the connection status monitor (the bits
transmitted number increases) but no more data is shown as coming in. It is
as if some conflicting process kicks in and blocks the computer from
receiving data. If at this point I disconnect and try to reconnect, the ADSL
dial up connection cannot get a response from the remote computer –
presumably as all incoming data is blocked.

If I simply log off and log on again the computer will still not connect. If
I reboot the computer then it hangs at the “windows is shutting down†screen
and I have to power off and power on again (I do wonder if there is some
conflict between the computer and the network connection). I can then connect
to the internet initially but then the problem recurs.

Here are the solutions I have tried to solve or at least diagnose the
problem, without success:

• Used the same modem and modem cable on the same phone line on a different
computer (a laptop using Windows 2000) and I do not experience the same
problems
• Phoned my ISP, BT, and followed their support suggestions – there is no
apparent problem with the line.
• Switched off the firewall, disabled exceptions
• Changed the Modem
• Changed the Modem cable
• Ran a virus checker (AVG with the latest updates)
• Ran 2 spyware checkers (AdAware and SpyBot) with the latest updates
• Reinstalled Modem drivers
• Deleted USB port devices and restarted to reinstall them
• Installed the latest windows updates
• Deleted the most recent software installs
• Cleared the cache of cookies
• Ran a registry cleaner

I am running Windows XP home edition with SP2;
My modem is a BT Voyager USB, connecting through a dial up ADSL connection.
There is only a single computer connected – no home network.

I would appreciate any suggestions before I go insane!
A couple of things to try:

- Open Device Manager, open the properties on your ethernet card (USB
ports in your case), click the Power tab, and deselect "Allow the
computer to turn off this device to save power".

- Flush DNS

Click Start, Run, type:

IPConfig /FlushDNS [Press Enter key]
Click to expand...
Click to expand...

Run msconfig and in the Startup tab, click the "Disable All" button.
Restart and see if that helps. If so, re-enable a few items till you
figure out what program is blocking access.
Click to expand...
 
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