Partial Browse to Only One IP

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G

Guest

I was asked to post this to this newsgroup rather than ISA...for more ideas
as to what I am seeing...

------------------------------------------------------------------------------------------------
I have this wierd situation in which I have a single workstation that all of
a sudden can not get to one IP address on the internet. If we make the
attempt from another workstation, it works just fine. The user has admin
rights and is part of an all access --> Access Policy. Their Machine IP is
also part of that All Access Policy. The site is a basic Port 80 HTTP site,
there is nothing to it.

We have tried:
Deleating Temp Internet Files
Ipconfig /FlushDns
Re-Installed the ISA Firewall Client
Trusted the Site going to...
Verified Security Features for Java, and Macromedia

The ISA logs, appear to be letting the traffic go out thru the internet
Part of the page returns, to the user, where as the rest just shows the IE
world turning and turning for a long time.

Some monitoring of the External Firewall, shows that the traffic is leaving
the building, yet, it just does not want to come back properly to this
machine?

Any ideas? I am Stumped?
J
 
Could be some sort of network routing problem.
- check that the ip address of that computer is not used elsewhere on your
local network
- check that network adapter's mac address is also unique for all computers
on network
- if there are any routers on your network, check their configuration
- get ipconfig /all from that problem computer and from working computer and
check what parameters are different.
- check also "route print" commands output and do similar comparison

I'm not expert on this area, but you asked some ideas and I usually got
ideas almost for anything :-)
 
Three things to try:

1. Clear your TIF and History completely:

http://www.mvps.org/winhelp2002/delcache.htm

2. Check users Cookies folder and delete any cookies that relate to the
sites in question.

3. Check your Hosts file as per this article:
Problems Using Internet Explorer with Incorrect Hosts File
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q219843
More info on the Hosts file here: http://www.mvps.org/winhelp2002/hosts.htm

More troubleshooting here:
How to troubleshoot possible causes of Internet connection problems in
Windows XP
http://support.microsoft.com/kb/314095/EN-US/
How to troubleshoot TCP/IP connectivity with Windows XP
http://support.microsoft.com/kb/314067/EN-US/
 
Hello J,

Good to hear from you.

According to the message, I understand that you cannot access one site on
the machine. I assume it is a winXP machine. Please correct me if I am off
base.

This issue is quite strange. I would like to suggest that you check the
hosts file and the cookie settings. I believe what Jon and News Reader said
are worth trying. What are the results?

If it doesn't help, please reset all the settings in IE and check the
effect. Follow the steps below to do so.

1. Delete the cookies

1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory

2. Delete all the temporary files

1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in the
General tab

3. Delete the downloaded objects

1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the
General tab.
3) Press View Objects.
4) Remove all the Objects there.

4. Remove the Plug-Ins in Internet Explorer

1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose
Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.

5. Delete SoftwareDistribution folder

1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.

6. Reset all settings of Internet Explorer

1) Under the General tab, click Clear history button.
2) Under the Security tab, click Default Level button.
3) Under the Content tab:
Under Content Advisor the button default is "Enable..."
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under the Connection tab:
Under "Local Area Network (LAN) settings" click on the "LAN Settings..."
button - remove all checkmarks and settings unless actually required to use
a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.
6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from "Enable
third-party browser extensions (requires restart)".
7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.


What is the result now?

Please feel free to get in touch if the issue persists.

Best regards,

Frances He

Microsoft Online Partner Support

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Smurfman said:
I have this wierd situation in which I have a single workstation that all of
a sudden can not get to one IP address on the internet. If we make the
attempt from another workstation, it works just fine. ....
The ISA logs, appear to be letting the traffic go out thru the internet
Part of the page returns, to the user, where as the rest just shows the IE
world turning and turning for a long time.
Click to expand...


Use the diagnostic technique described here to check if both machines
are using the same MTU size.

<title>KB159211 - Diagnoses and Treatment of Black Hole Routers</title>

(MSKB Boolean search for
Black AND Hole
- Title Only
)


Good luck

Robert Aldwinckle
---
 
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