Paper Jam in HP Business InkJet 3000

  • Thread starter Thread starter Robin
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Robin

Can anyone give me any ideas on what to do about a paper jam in an Inkjet
3000? The paper never actually jammed - it just feeds halfway in and stops.
There was never an instance of it jamming and me having to pull it out and
shredding it.

My printer is less than a month out of warranty. It probably just popped a
spring or something simple. But according to HP customer service these are
my options: Send it in to be repaired for $526. Buy a refurbisned one for
$739. Trade-up to a 2300n for $600-something. Now I can buy a brand new
one on HP's website for $599 so why the #$%^ would I want to pay $140 more
than that for a reburbished one? And how is 2300n a tradeup when it is
slower and the max monthly capacity is 20,000 pages LESS than the 3000? Oh
yeah - their extended warranty costs almost as much as the printer, which
makes it cost-prohibitive - what you're basically doing is paying for 2
printers.
 
Robin said:
Can anyone give me any ideas on what to do about a paper jam in an Inkjet
3000? The paper never actually jammed - it just feeds halfway in and stops.
There was never an instance of it jamming and me having to pull it out and
shredding it.
Click to expand...

You might try posting in the HP Forum at:
http://forums1.itrc.hp.com/service/forums/bizsupport/familyhome.do?familyId=412

I suspect the problem is the paper sensor, someone in the HP forum may be able
to give some good hints on fixing this. Parts for this printer are available
from:
http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=modinfo&model=INKJET_3000_SERIES

Regards,
Bob Headrick, not speaking for my employer HP
MS MVP Printing/Imaging
 
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