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Hi Jonah,
Though I agree that Panda is a bit of a hog (last time I tried it
about three years ago this was the case), and their support may have
gotten worse by now, but when I was trying it back then (full,
registered Panda Platinum), when I needed assistance, they were
great; both via email and even over the phone! One person even
talked me thought a long manual un-install, including cleaning out
every bit of Panda from the registry. They even offered me an extra
year extension on my registration for all my troubles, and sent me
the latest version of the program on CD.
Of course, very shortly after that, I decided to just stick with
NOD32, which has been entirely trouble free for me ever since, so I
didn't need to bother with Panda anymore.