panda and windows xp stop error

  • Thread starter Thread starter bluerider
  • Start date Start date
B

bluerider

Dear experts,
I have installed Panda internet security on my computer (Windows xp Home
Edition sp 2) and I am experiencing some problems. The computer crashes in
the middle of a complete scan and a message appears on a blue screen saying
that windows was closed to avoid dangers. When I restart a message with the
stop error is sent to the windows service. The answer is that the stop error
is caused by a device driver installed on the computer or by antivirus
software. The message then asks me to check if I have two or more
antivirus/firewall installed.
I have been using only Panda since 2004 and don’t have any other antivirus.
I tried to download and install Panda again but the stop error repeats. I
also installed the Panda hotfix hfp120801s1 but it didn’t help. In addition I
noticed that when Panda updates the date reported on the icon near the clock
refers to the previous day and not the current day.
Here are the details of the stop errors that usually come up on blue screen:

BCCode : 10000050 BCP1 : FD91D000 BCP2 : 00000000 BCP3 : 804EEE1B
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0

BCCode : 10000050 BCP1 : F96C2000 BCP2 : 00000000 BCP3 : 804EEE22
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0

Do you have any advice? Is there a patch to correct this conflict between
Panda and windows?
I would really appreciate your help.
 
bluerider said:
Dear experts,
I have installed Panda internet security on my computer (Windows xp Home
Edition sp 2) and I am experiencing some problems. The computer crashes in
the middle of a complete scan and a message appears on a blue screen saying
that windows was closed to avoid dangers. When I restart a message with the
stop error is sent to the windows service. The answer is that the stop error
is caused by a device driver installed on the computer or by antivirus
software. The message then asks me to check if I have two or more
antivirus/firewall installed.
I have been using only Panda since 2004 and don’t have any other antivirus.
I tried to download and install Panda again but the stop error repeats. I
also installed the Panda hotfix hfp120801s1 but it didn’t help. In addition I
noticed that when Panda updates the date reported on the icon near the clock
refers to the previous day and not the current day.
Here are the details of the stop errors that usually come up on blue screen:

BCCode : 10000050 BCP1 : FD91D000 BCP2 : 00000000 BCP3 : 804EEE1B
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0

BCCode : 10000050 BCP1 : F96C2000 BCP2 : 00000000 BCP3 : 804EEE22
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0

Do you have any advice? Is there a patch to correct this conflict between
Panda and windows?
I would really appreciate your help.
Click to expand...


Test your RAM with a memtest from here:
download this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
How many Disk space you have on the system?.
How many RAM you have on the system?.
Can you use Task manager to see which process using the most of the CPU
usage?.

Run disk clean up and then run this command:
sfc /scannow

Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH.
nass
 
THANKS A LOT FOR YOUR REPLY

THE PROBLEM CONTINUES TO REPEAT EACH TIME PANDA INTERNET SECURITY 2008 SCANS
MY PC. THE COMPUTER CRASHES IN THE MIDDLE OF DISK C: SCAN AND A STOP ERROR
MESSAGE APPEARS ON A BLUE SCREEN. I TRIED MY BEST TO FOLLOW YOUR DIRECTIONS
BUT I AM NOT AN EXPERT…

Test your RAM with a memtest from here:
download this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
How many Disk space you have on the system?
How many RAM you have on the system?
Can you use Task manager to see which process using the most of the CPU
usage?
I CANNOT MAKE THE CD ROM WITH THE FILE DOWNLOADED ON
http://www.memtest86.com/. IS THERE AN EASIER WAY TO TEST MY RAM.
MY PC HAS TWO DISKS C: AND D: 30 GB EACH. DISCK C: IS ALMOST FULL 2,55 GB
FREE WHILE DISCK D: IS ALMOST EMPITY 24 GB FREE.
I HAVE 512 MB RAM ON THE SYSTEM.
THE PROCESS USING MOST OF THE CPU USAGE IS SYSTEM IDLE CICLE 90%.

Run disk clean up and then run this command:
sfc /scannow

I RAN THE COMMAND AND LUNCHED A PANDA SCAN AFTER THE CHEK AND IT WAS
COMPLETED SUCCESFULLY. ANYWAY THE PROBLEM REPEATED THE DAY AFTER.

Have a look in the Event Viewer

THE SYSTEM ERRORS ARE REPORTED AS FOLLOWS:
Event kind: Error
Event origin: System Error
Event cathegory: (102)
Description:
BCCode 10000050, BCP1 fb969000, BCP2 2 00000000, BCP3 3 804eee1b, BCP4 4
00000000

APPLICATION ERRORS ARE REPORTED AS FOLLOWS:

Event kind: Error
Event origin: Ci
Event cathegory: CI service
Description:
Content index c:\system volume information\catalog.wci damaged. Stop and
re-start cisvc service.

THANKS,
BLUERIDER


nass said:
bluerider said:
Dear experts,
I have installed Panda internet security on my computer (Windows xp Home
Edition sp 2) and I am experiencing some problems. The computer crashes in
the middle of a complete scan and a message appears on a blue screen saying
that windows was closed to avoid dangers. When I restart a message with the
stop error is sent to the windows service. The answer is that the stop error
is caused by a device driver installed on the computer or by antivirus
software. The message then asks me to check if I have two or more
antivirus/firewall installed.
I have been using only Panda since 2004 and don’t have any other antivirus.
I tried to download and install Panda again but the stop error repeats. I
also installed the Panda hotfix hfp120801s1 but it didn’t help. In addition I
noticed that when Panda updates the date reported on the icon near the clock
refers to the previous day and not the current day.
Here are the details of the stop errors that usually come up on blue screen:

BCCode : 10000050 BCP1 : FD91D000 BCP2 : 00000000 BCP3 : 804EEE1B
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0

BCCode : 10000050 BCP1 : F96C2000 BCP2 : 00000000 BCP3 : 804EEE22
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0

Do you have any advice? Is there a patch to correct this conflict between
Panda and windows?
I would really appreciate your help.
Click to expand...


Test your RAM with a memtest from here:
download this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
How many Disk space you have on the system?.
How many RAM you have on the system?.
Can you use Task manager to see which process using the most of the CPU
usage?.

Run disk clean up and then run this command:
sfc /scannow

Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH.
nass
Click to expand...
 
bluerider said:
THANKS A LOT FOR YOUR REPLY

THE PROBLEM CONTINUES TO REPEAT EACH TIME PANDA INTERNET SECURITY 2008 SCANS
MY PC. THE COMPUTER CRASHES IN THE MIDDLE OF DISK C: SCAN AND A STOP ERROR
MESSAGE APPEARS ON A BLUE SCREEN. I TRIED MY BEST TO FOLLOW YOUR DIRECTIONS
BUT I AM NOT AN EXPERT…

Test your RAM with a memtest from here:
download this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
How many Disk space you have on the system?
How many RAM you have on the system?
Can you use Task manager to see which process using the most of the CPU
usage?
I CANNOT MAKE THE CD ROM WITH THE FILE DOWNLOADED ON
http://www.memtest86.com/. IS THERE AN EASIER WAY TO TEST MY RAM.
MY PC HAS TWO DISKS C: AND D: 30 GB EACH. DISCK C: IS ALMOST FULL 2,55 GB
FREE WHILE DISCK D: IS ALMOST EMPITY 24 GB FREE.
I HAVE 512 MB RAM ON THE SYSTEM.
THE PROCESS USING MOST OF THE CPU USAGE IS SYSTEM IDLE CICLE 90%.

Run disk clean up and then run this command:
sfc /scannow

I RAN THE COMMAND AND LUNCHED A PANDA SCAN AFTER THE CHEK AND IT WAS
COMPLETED SUCCESFULLY. ANYWAY THE PROBLEM REPEATED THE DAY AFTER.

Have a look in the Event Viewer

THE SYSTEM ERRORS ARE REPORTED AS FOLLOWS:
Event kind: Error
Event origin: System Error
Event cathegory: (102)
Description:
BCCode 10000050, BCP1 fb969000, BCP2 2 00000000, BCP3 3 804eee1b, BCP4 4
00000000

APPLICATION ERRORS ARE REPORTED AS FOLLOWS:

Event kind: Error
Event origin: Ci
Event cathegory: CI service
Description:
Content index c:\system volume information\catalog.wci damaged. Stop and
re-start cisvc service.

THANKS,
BLUERIDER
Click to expand...



Go through these cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
Download this Iso Burner:
http://software.lsoft.net/Iso-burner.exe

Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to:
http://www.spywareinfo.com/~merijn/downloads.html
http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7
http://www.bleepingcomputer.com/tutorials/tutorial42.html
http://www.bleepingcomputer.com/forums/
Or other appropriate
forums for expert analysis, not here.
can you please send me a copy of the log at: (e-mail address removed)
Good luck,
nass
 
Back
Top