page_fault_in_nonpaged_area URGENT HELP NEEDED

  • Thread starter Thread starter Geoff
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Geoff

I am hoping that someone can give me some ideas as to how to solve this
"problem". As a computer hobbyist I get asked to "repair" systems from time
to time for friends and currently I have an XP Pro system that the owner had
the blue screen of death "page-fault etc" (unfortunately the owner did not
record the error number that would normally show up) and I was asked to
check it out. However, running it in my home workshop the computer works
perfectly well for hours on end! Boots ok, doesn't do any restarts on its
own accord, no BSOD and whilst using at least three applications (Photoshop
& MS Word x2) at a time, handles them all well. However, after returning it
to the owner the system soon starts playing up again, "page_fault", and
rebooting of its own accord or locking up solid! Would I be correct in
assuming this could be a hardware issue (her printer or video cam or maybe
even her household power supply)? Or is it a software problem? I have done a
scan disk and this does not show nor did it repair any bad sectors on the
hard drive. I checked the voltages on the computer power supply and also via
the boot menu and all are within normal tolerances. AMD processor is running
at only 50C. Computer power supply is ok? Removed and re-seated the RAM. I
have uninstalled the printer and web cam and associated software, with a
view to gradually reconnecting these devices, one by one, to see if it was
any of them that was causing the computer to crash. I took the power supply
surge protector out of the loop in case this may have been faulty but there
still remains a powerboard consisting of some four 240V outlets being used.
Could this be faulty? The owner only ran the computer for less than two
hours and it crashed again. I would appreciate any thoughts as to where we
go from here as we are getting a little desperate. :-(
 
Geoff said:
I am hoping that someone can give me some ideas as to how to solve this
"problem". As a computer hobbyist I get asked to "repair" systems from time
to time for friends and currently I have an XP Pro system that the owner
had the blue screen of death "page-fault etc" (unfortunately the owner did
not record the error number that would normally show up) and I was asked to
check it out. However, running it in my home workshop the computer works
perfectly well for hours on end! Boots ok, doesn't do any restarts on its
own accord, no BSOD and whilst using at least three applications (Photoshop
& MS Word x2) at a time, handles them all well. However, after returning it
to the owner the system soon starts playing up again, "page_fault", and
rebooting of its own accord or locking up solid! Would I be correct in
assuming this could be a hardware issue (her printer or video cam or maybe
even her household power supply)?
Click to expand...


when you checked the machine at your house...
was it with the printer and webcam?
If not...that might have been the problem.

Also...it's possible the "mains" at your friends house have a lot of "noise"
on them...
or have wide voltage fluctuations...You could try running the system on a
UPS and see if that helps
 
The printer and webcam was not used at my place and aftr returning the
computer to my friend, both (along with the associated software) were
removed. The "problems" continued after that.
 
I have just spoken to another person who has suggested it may be my friends
monitor that is causing the problem. It is an older monitor (4 or 5 years
old) because I have only taken her tower back to my place and used my
monitor and keyboard and mouse. A thought? Her monitor has a separate power
supply (it does not run off the tower power supply like some of the older
computers did). The computer has onboard video. Therefore, along the same
lines of thought, perhaps the mouse or keyboard could be causing the
problem?
 
Geoff said:
I have just spoken to another person who has suggested it may be my friends
monitor that is causing the problem. It is an older monitor (4 or 5 years
old) because I have only taken her tower back to my place and used my
monitor and keyboard and mouse. A thought? Her monitor has a separate power
supply (it does not run off the tower power supply like some of the older
computers did). The computer has onboard video. Therefore, along the same
lines of thought, perhaps the mouse or keyboard could be causing the
problem?
Click to expand...


It's not likely the monitor, keyboard or mouse could cause the machine to
crash...
but anything is possible...
I guess you could try replacing them..

but still...it could be problems with the AC power...
it could be low (or noisy)
 
Ok, we will see if we can get the local power supply company in to check the
power supply.

I did not think it would be the mouse or the keyboard as they would draw
very little power in order to operate although they are both USB connected
devices.

Thanks for your help philo. (I may be back - but I promise to report back
if we find what is the cause).
 
Geoff said:
Ok, we will see if we can get the local power supply company in to check
the power supply.

I did not think it would be the mouse or the keyboard as they would draw
very little power in order to operate although they are both USB connected
devices.

Thanks for your help philo. (I may be back - but I promise to report back
if we find what is the cause).
Click to expand...

Do not call the power company if they will charge you for testing the line.
You can at least see if the voltage is OK by using a voltmeter.

As far as line noise goes...if that's the case...
you really would need a line conditioner or a UPS.

Anyway I hope you get it sorted out...I'm leaving town tomorrow so won't be
able to reply...

but I doubt if I've been of much help anyway <G>
 
hi Geoff,


Page Fault could be a memory related failure. There are several tests
that can be done to determine the fault. If possible troubleshoot at
the customer's place. This would help you to resolve the problem, if
you suspect the voltage or the monitor. I dont think it could be the
monitor though, as monitor cannot give you a blue screen error.
Try unplugging all devices from the computer and reseat the power
cable, monitor and keyboard. If you have any cards installed, remove
them (sound card, modem etc). I think the systme has an onboard video.
Now remove all the memory cards, and reseat them. If you still have
the issue. try one memory at a time, try swapping the slots and the
memory card to find if the slot or the card causes the issue. You can
also look out for any beeps.
Please verify at the customer's place the occurence of blue screen.
try rebooting in safe mdoe and open various applications, you can also
try a system restore in safe mode.
If it looks like a software issue and you are able to boot to safe
mode, try to download and install updated drivers like flash bios,
chipset, video drivers etc.
And also verify if the error says physical dump of memory. and carry
out the earlier steps.

All the best,
clare
 
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