page cannot be displayed

[Guest]

I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to the
internet. DSL is showing ok, I have been in touch with phone co and
everything is talking back and forth but cant get browser to find anything.
tried turning off firewall and the internet settings in the laptop match the
settings in my desktop, no luck. What else can I do?

 

[Elmo]

I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to the
internet. DSL is showing ok, I have been in touch with phone co. and
everything is talking back and forth but can't get browser to find anything.
Tried turning off firewall and the internet settings in the laptop match the
settings in my desktop, no luck. What else can I do?

NETSH

Click Start, Run, type:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

 

[CM]

From your brief description it looks like your Desktop PC running whatever
Operating system can access the Internet via DSL Modem but not your laptop
which has a working Windows XP ( Home? Pro?).

Are you connecting your Desktop straight to the DSL Modem or through a
Router?

If it is through a Router are you having a Wired or Wireless Router?

If you are using a Wireless Router is your Desktop connected to the Wireless
Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight Through
Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

Similarly how are you connecting the Laptop to the Internet? Via its NIC
(Network Interface Card =LAN card) using an Ethernet Cable to the wireless
Router or does it have a built in or inserted Wireless adapter to detect
your Wireless adapter?
Whatever network device ( NIC or Wireless adapter ) you have in the laptop,
did you make sure it is working properly as seen by its entry in the Device
Manager [ Right click My Computer>Properties>Hardware>Device Manager]without
any error symbols (! or ?) by its side.

Having all these information about your system is needed to give you
suggestion to fix the problem.

If all the hardware are installed with the proper drivers, make sure Good
cables used to connect are properly seated in their ports securely before
trying other troubleshoots..

Since you are trying to access DSL from laptop also, make sure to set it up
using New Connection Wizard >( Start>Programs>Accessories>Communications>New
Connection Wizard) Next >(.)Internet>(.)Setup my connection
manually>(.)Connect using a broad band connection that is always
on>Next>Finish

From the desktop PC use the IPCONFIG /all command via Command prompt
[Satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and
DHCP Server address]
Write them down for reference.
Now do the same with the laptop that is properly connected to the Router
(Gateway).

We must get a 192.168. X.X range to be able to access the Internet using a
DHCP .

If that does not work, try power cycling all devices ( Power off DSL modem ,
Power Off Router and Shut Down PCs and then after a minute power On DSL
Modem and wait till Power LED and DSL LED are stably lit and the Power ON
Router till its Power and other lights show up and restart PC and try
launching the Browsers.

Hope this will help .

 

[Guest]

w

From your brief description it looks like your Desktop PC running whatever
Operating system can access the Internet via DSL Modem but not your laptop
which has a working Windows XP ( Home? Pro?).

Are you connecting your Desktop straight to the DSL Modem or through a
Router?

If it is through a Router are you having a Wired or Wireless Router?

If you are using a Wireless Router is your Desktop connected to the Wireless
Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight Through
Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

Similarly how are you connecting the Laptop to the Internet? Via its NIC
(Network Interface Card =LAN card) using an Ethernet Cable to the wireless
Router or does it have a built in or inserted Wireless adapter to detect
your Wireless adapter?
Whatever network device ( NIC or Wireless adapter ) you have in the laptop,
did you make sure it is working properly as seen by its entry in the Device
Manager [ Right click My Computer>Properties>Hardware>Device Manager]without
any error symbols (! or ?) by its side.

Having all these information about your system is needed to give you
suggestion to fix the problem.

If all the hardware are installed with the proper drivers, make sure Good
cables used to connect are properly seated in their ports securely before
trying other troubleshoots..

Since you are trying to access DSL from laptop also, make sure to set it up
using New Connection Wizard >( Start>Programs>Accessories>Communications>New
Connection Wizard) Next >(.)Internet>(.)Setup my connection
manually>(.)Connect using a broad band connection that is always
on>Next>Finish

From the desktop PC use the IPCONFIG /all command via Command prompt
[Satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and
DHCP Server address]
Write them down for reference.
Now do the same with the laptop that is properly connected to the Router
(Gateway).

We must get a 192.168. X.X range to be able to access the Internet using a
DHCP .

If that does not work, try power cycling all devices ( Power off DSL modem ,
Power Off Router and Shut Down PCs and then after a minute power On DSL
Modem and wait till Power LED and DSL LED are stably lit and the Power ON
Router till its Power and other lights show up and restart PC and try
launching the Browsers.

Hope this will help .

I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to
the
internet. DSL is showing ok, I have been in touch with phone co and
everything is talking back and forth but cant get browser to find
anything.
tried turning off firewall and the internet settings in the laptop match
the
settings in my desktop, no luck. What else can I do?

 

[Guest]

I am trying to hook up laptop temporarily to internet to update something. It
has never been online. It runs XP home. My desktop is on a dsl modem direct
hook up with ethernet cable, no problems with connection. Desktop has XP
home. I removed ethernet cable from desktop and plugged into laptop,
rebooted laptop and it recognized connection. I clicked on internet explorer
icon and got "page cannot be displayed. I went thru connection wizard and
still no luck. I called my isp and they showed a connection to my laptop. The
isp guy got me to go thru all of the things you suggested(config /all and
address checks and even pinging ) and everything shows ok, connection is
good. I thought there might be a setting in the computer itself since it has
never been online that is keeping explorer from getting on. The isp guy told
me to Call HP(laptop is a pavillion). HP wants 70 dollars for over the phone
tech support

From your brief description it looks like your Desktop PC running whatever
Operating system can access the Internet via DSL Modem but not your laptop
which has a working Windows XP ( Home? Pro?).

Are you connecting your Desktop straight to the DSL Modem or through a
Router?

If it is through a Router are you having a Wired or Wireless Router?

If you are using a Wireless Router is your Desktop connected to the Wireless
Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight Through
Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

Similarly how are you connecting the Laptop to the Internet? Via its NIC
(Network Interface Card =LAN card) using an Ethernet Cable to the wireless
Router or does it have a built in or inserted Wireless adapter to detect
your Wireless adapter?
Whatever network device ( NIC or Wireless adapter ) you have in the laptop,
did you make sure it is working properly as seen by its entry in the Device
Manager [ Right click My Computer>Properties>Hardware>Device Manager]without
any error symbols (! or ?) by its side.

Having all these information about your system is needed to give you
suggestion to fix the problem.

If all the hardware are installed with the proper drivers, make sure Good
cables used to connect are properly seated in their ports securely before
trying other troubleshoots..

Since you are trying to access DSL from laptop also, make sure to set it up
using New Connection Wizard >( Start>Programs>Accessories>Communications>New
Connection Wizard) Next >(.)Internet>(.)Setup my connection
manually>(.)Connect using a broad band connection that is always
on>Next>Finish

From the desktop PC use the IPCONFIG /all command via Command prompt
[Satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and
DHCP Server address]
Write them down for reference.
Now do the same with the laptop that is properly connected to the Router
(Gateway).

We must get a 192.168. X.X range to be able to access the Internet using a
DHCP .

If that does not work, try power cycling all devices ( Power off DSL modem ,
Power Off Router and Shut Down PCs and then after a minute power On DSL
Modem and wait till Power LED and DSL LED are stably lit and the Power ON
Router till its Power and other lights show up and restart PC and try
launching the Browsers.

Hope this will help .

I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to
the
internet. DSL is showing ok, I have been in touch with phone co and
everything is talking back and forth but cant get browser to find
anything.
tried turning off firewall and the internet settings in the laptop match
the
settings in my desktop, no luck. What else can I do?

 

[Daave]

I would first rule out problems with your browser's configuration.

Which browser (and version) are you using?

Have you tried a different browser? If not, try that next. For testing
purposes, use Off By One, which has a tiny footprint:

http://offbyone.com/

I am trying to hook up laptop temporarily to internet to update
something. It has never been online. It runs XP home. My desktop is
on a dsl modem direct hook up with ethernet cable, no problems with
connection. Desktop has XP home. I removed ethernet cable from
desktop and plugged into laptop, rebooted laptop and it recognized
connection. I clicked on internet explorer icon and got "page cannot
be displayed. I went thru connection wizard and still no luck. I
called my isp and they showed a connection to my laptop. The isp guy
got me to go thru all of the things you suggested(config /all and
address checks and even pinging ) and everything shows ok, connection
is good. I thought there might be a setting in the computer itself
since it has never been online that is keeping explorer from getting
on. The isp guy told me to Call HP(laptop is a pavillion). HP wants
70 dollars for over the phone tech support

From your brief description it looks like your Desktop PC running
whatever Operating system can access the Internet via DSL Modem but
not your laptop which has a working Windows XP ( Home? Pro?).

Are you connecting your Desktop straight to the DSL Modem or through
a Router?

If it is through a Router are you having a Wired or Wireless Router?

If you are using a Wireless Router is your Desktop connected to the
Wireless Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6
Straight Through Cable) or does the Desktop have a Wireless Adapter
(PCI or USB) ?

Similarly how are you connecting the Laptop to the Internet? Via its
NIC (Network Interface Card =LAN card) using an Ethernet Cable to
the wireless Router or does it have a built in or inserted Wireless
adapter to detect your Wireless adapter?
Whatever network device ( NIC or Wireless adapter ) you have in the
laptop, did you make sure it is working properly as seen by its
entry in the Device Manager [ Right click My
Computer>Properties>Hardware>Device Manager]without any error
symbols (! or ?) by its side.

Having all these information about your system is needed to give you
suggestion to fix the problem.

If all the hardware are installed with the proper drivers, make sure
Good cables used to connect are properly seated in their ports
securely before trying other troubleshoots..

Since you are trying to access DSL from laptop also, make sure to
set it up using New Connection Wizard >(
Start>Programs>Accessories>Communications>New Connection Wizard)
Next >(.)Internet>(.)Setup my connection manually>(.)Connect using a
broad band connection that is always on>Next>Finish

From the desktop PC use the IPCONFIG /all command via Command prompt
[Satrt>Run>cmd ENTER] to find its IP Address, Default Gateway
address and DHCP Server address]
Write them down for reference.
Now do the same with the laptop that is properly connected to the
Router (Gateway).

We must get a 192.168. X.X range to be able to access the Internet
using a DHCP .

If that does not work, try power cycling all devices ( Power off DSL
modem , Power Off Router and Shut Down PCs and then after a minute
power On DSL Modem and wait till Power LED and DSL LED are stably
lit and the Power ON Router till its Power and other lights show up
and restart PC and try launching the Browsers.

Hope this will help .

I am trying to get my daughters laptop( HP Pavilion Win XP) to
connect to the
internet. DSL is showing ok, I have been in touch with phone co and
everything is talking back and forth but cant get browser to find
anything.
tried turning off firewall and the internet settings in the laptop
match the
settings in my desktop, no luck. What else can I do?

 

[CM]

Stacy:
Thank you for clarifying your troubleshoot.
Since the laptop had never been on the internet and hopefully no one has
loaded any software infected with spyware/malware I am guessing it must be a
minor settings problem.
Why don't you try opening IE ( find its version any way (Help>About Internet
Explorer> Version Number] and from there go to Tools >Internet
Options>Connection and make sure(.) "Never dial a connection" radio button
is dotted.
Then click" Lan Settings" button and then click the checkbox of
[X ]"Automatically detect settings" option.
Click OK >OK and close the browser .
You may also try to pinging yahoo.com by its IP number 69.247.114.210 and
also by pinging www.yahoo.com from Run>Cmd C:\....
Hope this helps
If you can successfully ping both an IP number and DNS address (webaddress)
to yahoo (or
any other well known site that is expected to be on) , you wil now be able
to
connect using the IE as set up above with the Never dial connection
provided its
NIC is OK and your ethernet cable is well seated.


Hope this is what is causing Page cannot be displayed.
Good luck
CM

I am trying to hook up laptop temporarily to internet to update something.
It
has never been online. It runs XP home. My desktop is on a dsl modem
direct
hook up with ethernet cable, no problems with connection. Desktop has XP
home. I removed ethernet cable from desktop and plugged into laptop,
rebooted laptop and it recognized connection. I clicked on internet
explorer
icon and got "page cannot be displayed. I went thru connection wizard and
still no luck. I called my isp and they showed a connection to my laptop.
The
isp guy got me to go thru all of the things you suggested(config /all and
address checks and even pinging ) and everything shows ok, connection is
good. I thought there might be a setting in the computer itself since it
has
never been online that is keeping explorer from getting on. The isp guy
told
me to Call HP(laptop is a pavillion). HP wants 70 dollars for over the
phone
tech support

From your brief description it looks like your Desktop PC running
whatever
Operating system can access the Internet via DSL Modem but not your
laptop
which has a working Windows XP ( Home? Pro?).

Are you connecting your Desktop straight to the DSL Modem or through a
Router?

If it is through a Router are you having a Wired or Wireless Router?

If you are using a Wireless Router is your Desktop connected to the
Wireless
Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight
Through
Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

Similarly how are you connecting the Laptop to the Internet? Via its NIC
(Network Interface Card =LAN card) using an Ethernet Cable to the
wireless
Router or does it have a built in or inserted Wireless adapter to detect
your Wireless adapter?
Whatever network device ( NIC or Wireless adapter ) you have in the
laptop,
did you make sure it is working properly as seen by its entry in the
Device
Manager [ Right click My Computer>Properties>Hardware>Device
Manager]without
any error symbols (! or ?) by its side.

Having all these information about your system is needed to give you
suggestion to fix the problem.

If all the hardware are installed with the proper drivers, make sure Good
cables used to connect are properly seated in their ports securely before
trying other troubleshoots..

Since you are trying to access DSL from laptop also, make sure to set it
up
using New Connection Wizard >(
Start>Programs>Accessories>Communications>New
Connection Wizard) Next >(.)Internet>(.)Setup my connection
manually>(.)Connect using a broad band connection that is always
on>Next>Finish

From the desktop PC use the IPCONFIG /all command via Command prompt
[Satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and
DHCP Server address]
Write them down for reference.
Now do the same with the laptop that is properly connected to the Router
(Gateway).

We must get a 192.168. X.X range to be able to access the Internet using
a
DHCP .

If that does not work, try power cycling all devices ( Power off DSL
modem ,
Power Off Router and Shut Down PCs and then after a minute power On DSL
Modem and wait till Power LED and DSL LED are stably lit and the Power ON
Router till its Power and other lights show up and restart PC and try
launching the Browsers.

Hope this will help .

I am trying to get my daughters laptop( HP Pavilion Win XP) to connect
to
the
internet. DSL is showing ok, I have been in touch with phone co and
everything is talking back and forth but cant get browser to find
anything.
tried turning off firewall and the internet settings in the laptop
match
the
settings in my desktop, no luck. What else can I do?

 

[Unknown]

Is it possible your ISP requires some identification when using the net?
Since it has never been on line
perhaps it has no ID for your ISPs server. Worth a call to your ISP tech.

I am trying to hook up laptop temporarily to internet to update something.
It
has never been online. It runs XP home. My desktop is on a dsl modem
direct
hook up with ethernet cable, no problems with connection. Desktop has XP
home. I removed ethernet cable from desktop and plugged into laptop,
rebooted laptop and it recognized connection. I clicked on internet
explorer
icon and got "page cannot be displayed. I went thru connection wizard and
still no luck. I called my isp and they showed a connection to my laptop.
The
isp guy got me to go thru all of the things you suggested(config /all and
address checks and even pinging ) and everything shows ok, connection is
good. I thought there might be a setting in the computer itself since it
has
never been online that is keeping explorer from getting on. The isp guy
told
me to Call HP(laptop is a pavillion). HP wants 70 dollars for over the
phone
tech support

From your brief description it looks like your Desktop PC running
whatever
Operating system can access the Internet via DSL Modem but not your
laptop
which has a working Windows XP ( Home? Pro?).

Are you connecting your Desktop straight to the DSL Modem or through a
Router?

If it is through a Router are you having a Wired or Wireless Router?

If you are using a Wireless Router is your Desktop connected to the
Wireless
Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight
Through
Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

Similarly how are you connecting the Laptop to the Internet? Via its NIC
(Network Interface Card =LAN card) using an Ethernet Cable to the
wireless
Router or does it have a built in or inserted Wireless adapter to detect
your Wireless adapter?
Whatever network device ( NIC or Wireless adapter ) you have in the
laptop,
did you make sure it is working properly as seen by its entry in the
Device
Manager [ Right click My Computer>Properties>Hardware>Device
Manager]without
any error symbols (! or ?) by its side.

Having all these information about your system is needed to give you
suggestion to fix the problem.

If all the hardware are installed with the proper drivers, make sure Good
cables used to connect are properly seated in their ports securely before
trying other troubleshoots..

Since you are trying to access DSL from laptop also, make sure to set it
up
using New Connection Wizard >(
Start>Programs>Accessories>Communications>New
Connection Wizard) Next >(.)Internet>(.)Setup my connection
manually>(.)Connect using a broad band connection that is always
on>Next>Finish

From the desktop PC use the IPCONFIG /all command via Command prompt
[Satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and
DHCP Server address]
Write them down for reference.
Now do the same with the laptop that is properly connected to the Router
(Gateway).

We must get a 192.168. X.X range to be able to access the Internet using
a
DHCP .

If that does not work, try power cycling all devices ( Power off DSL
modem ,
Power Off Router and Shut Down PCs and then after a minute power On DSL
Modem and wait till Power LED and DSL LED are stably lit and the Power ON
Router till its Power and other lights show up and restart PC and try
launching the Browsers.

Hope this will help .

I am trying to get my daughters laptop( HP Pavilion Win XP) to connect
to
the
internet. DSL is showing ok, I have been in touch with phone co and
everything is talking back and forth but cant get browser to find
anything.
tried turning off firewall and the internet settings in the laptop
match
the
settings in my desktop, no luck. What else can I do?

 

[Guest]

It was the NORTON ANTIVIRUS!! of all things. I called my isp back after I
read my last reply from"unknown" and the isp guy suggested I check any other
firewalls besides ms. After I checked norton and started it up (the laptop
was never online before)and it let me on the web.
I have used this site in the past and I am not the brightest person on
computers. Each time I post a problem everyone is quick to reply and is very
helpful (even though some suggestions are over my head!) I want to thank you
guys for your help,Stacy

 

[Unknown]

Norton strikes again!

It was the NORTON ANTIVIRUS!! of all things. I called my isp back after I
read my last reply from"unknown" and the isp guy suggested I check any
other
firewalls besides ms. After I checked norton and started it up (the laptop
was never online before)and it let me on the web.
I have used this site in the past and I am not the brightest person on
computers. Each time I post a problem everyone is quick to reply and is
very
helpful (even though some suggestions are over my head!) I want to thank
you
guys for your help,Stacy

 

[Unknown]

Probably using Norton firewall??????

Norton strikes again!