"theresa" <theresa[at]discussions.microsoft.com> wrote in message
I have a Dell Dimension that is pre-installed with IE6. For some reason it
doesn't work anymore. Now I just use Firefox, although I really need IE
for
some things. HELP! Any suggestions? I use a cable modem.
connects fine to the internet. So I know my computer is connected ok.
I tried re-installing IE6 but Dell won't let me. Dell has it permanently
installed, making it impossible to uninstall. I read that on their website. I
can repair it possibly using the disks that came with my computer. I wasn't
going to do that unless I really had to.
Hi,
Chances are that another program (possibly malware) is causing this. Some
suggestions...
First, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)
As Joe recommended...
From IE> Tools> Manage add-ons. Disable non-microsoft add-ons to see if one
of them is the culprit.
Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reinstall, or
not reinstall, a program. The culprit is probably not your firewall, but
turn on the Windows Firewall (from Control Panel or Security Center) before
disabling a third-party firewall.
If not caused by a legitimate program, you should download, update and run
Ad-aware, Spybot and (if running WinXP) MS Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight
http://www.aumha.org/a/quickfix.htm Note that for
difficult infestations, you may want to post a HijackThis log.
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups:
http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx
Reregistering the DLLs listed in
http://support.microsoft.com/?kbid=281679
may help.
- - -
This section...
RESOLUTION
To resolve this problem in Internet Explorer, follow these steps:
1. Quit all programs that are running.
2. Click Start, and then click Run.
3. Type regsvr32 urlmon.dll, and then click OK.
4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message,
click OK.
If this does not resolve the problem, repeat steps 2 through 4 for each of
the following files (in step 3, replace Urlmon.dll with each of the file
names below): • Shdocvw.dll
• Actxprxy.dll
• Oleaut32.dll
• Mshtml.dll
• Browseui.dll
• Shell32.dll
- - - - -
Hope this helps,
Don
[MS MVP- IE]
