Page being blocked

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Guest

I recently posted my first .aspx effort and am getting calls from users
saying the page is being blocked and they can't view it. They got a hyperlink
in an e-mail (see below). Most have been successful but the failure rate is
way too high.

It's a simple 1-page survey with some RadiobuttonLists, a few server
Textboxes, and a submit button.

Some have fixed the blocking by lowering their IE security level, disabling
their spam/adware/whatever software, pasting the address into their browser
instead of clicking the link, switching from Mozilla to IE, and some are
still dead in the water.

Since I'm new at this, and since the failure rate is very high, I must be
doing something wrong. I've tested on IE, Firefox and Netscape (PC & Mac)
with no problems, so why are so many users getting blocked?

I'd appreciate any advice.

http://www.planesoftware.com/surveys/grooming/s1.aspx
 
Jay Vinton said:
I recently posted my first .aspx effort and am getting calls from users
saying the page is being blocked and they can't view it. They got a hyperlink
in an e-mail (see below). Most have been successful but the failure rate is
way too high.

It's a simple 1-page survey with some RadiobuttonLists, a few server
Textboxes, and a submit button.

Some have fixed the blocking by lowering their IE security level, disabling
their spam/adware/whatever software, pasting the address into their browser
instead of clicking the link, switching from Mozilla to IE, and some are
still dead in the water.

Since I'm new at this, and since the failure rate is very high, I must be
doing something wrong. I've tested on IE, Firefox and Netscape (PC & Mac)
with no problems, so why are so many users getting blocked?

I'd appreciate any advice.

http://www.planesoftware.com/surveys/grooming/s1.aspx
Click to expand...

When you say it's being blocked, what *exactly* are the symptoms? Have
you managed to reproduce it anywhere and see it for yourself?
 
Jay,

Not any problem at all.

Some people like it to block words as survey was the only thing I could
think about.

Cor
 
When you say it's being blocked, what *exactly* are the symptoms? Have
you managed to reproduce it anywhere and see it for yourself?
Click to expand...

I haven't seen the error myself. It works as expected for us. One person
sent a screenshot and the caption of the dialog (it appears to be the normal
File Open dialog) was

Choose program to open blocked::http://planesoft...

Another user sent a reply, which included the the original message, and I
found this in the body of their response

<BLOCKED::http://www.planesoftware.com/surveys/grooming/s1.aspx>

Thanks for your help.
 
Jay Vinton said:
I haven't seen the error myself. It works as expected for us. One person
sent a screenshot and the caption of the dialog (it appears to be the normal
File Open dialog) was

Choose program to open blocked::http://planesoft...

Another user sent a reply, which included the the original message, and I
found this in the body of their response

<BLOCKED::http://www.planesoftware.com/surveys/grooming/s1.aspx>
Click to expand...

Do you know whether they have a content filtering web proxy at all? I
can't see anything that would get a page blocked normally, but you
never know...
 
Do you know whether they have a content filtering web proxy at all? I
can't see anything that would get a page blocked normally, but you
never know...
Click to expand...

I 'm pretty sure nobody is using a proxy. Our customers aren't very
sophisticated with computers so I doubt the ones having a problem have been
tweaking their security settings.

I'd like to know what is inserting <Blocked:: > into their e-mail and why it
is happening only to this .NET page and not the other response forms on the
website, which are made with FrontPage/ASP.

Maybe the problem people are all running the same version of Norton or
something else that we don't have here for testing.

Thanks for your good ideas.

Jay
 
Jay Vinton said:
I 'm pretty sure nobody is using a proxy. Our customers aren't very
sophisticated with computers so I doubt the ones having a problem have been
tweaking their security settings.

I'd like to know what is inserting <Blocked:: > into their e-mail and why it
is happening only to this .NET page and not the other response forms on the
website, which are made with FrontPage/ASP.

Maybe the problem people are all running the same version of Norton or
something else that we don't have here for testing.

Thanks for your good ideas.
Click to expand...

Another thing you could try if you think it's something to do with .NET
is to take the exact HTML generated normally (eg with IE) and put that
into a static HTML page - then see whether they can see the HTML page.
 
I recently posted my first .aspx effort and am getting calls from users
saying the page is being blocked and they can't view it. They got a hyperlink
in an e-mail (see below). Most have been successful but the failure rate is
way too high.

It's a simple 1-page survey with some RadiobuttonLists, a few server
Textboxes, and a submit button.

Some have fixed the blocking by lowering their IE security level, disabling
their spam/adware/whatever software, pasting the address into their browser
instead of clicking the link, switching from Mozilla to IE, and some are
still dead in the water.

Since I'm new at this, and since the failure rate is very high, I must be
doing something wrong. I've tested on IE, Firefox and Netscape (PC & Mac)
with no problems, so why are so many users getting blocked?

I'd appreciate any advice.

http://www.planesoftware.com/surveys/grooming/s1.aspx
Click to expand...


Works fine on Opera 7.54.

rossum


The ultimate truth is that there is no ultimate truth
 
<BLOCKED::http ...

Problem solved. I sent the .aspx link to my dummy account on Comcast and it
was blocked by their e-mail. Works fine from Outlook.

According to Comcast tech support, any link that points to a page that
requires user input will be blocked. Given the number of complaints we
received about this, I assume Comcast is not the only ISP doing this.

Their solution is to send a link to a static HTML page and let the user
select the page with the input form from there. I suppose e-mailing a link to
a page that redirects to the input form will also work.

Jay
 
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