Dear Tim,
Thank you for your posting.
From your post, I undertstand that when the user open the email in IE
through web address (OWA), the open window is a blank window. Based on
this, the issue may relate to the IE urlmon.dll file. Let us register the
urlmon.dll file to resolve the issue.
1. Click Start, and then click Run.
2. In the Open box, type "Regsvr32 c:\winnt\system32\urlmon.dll" (without
the quotation marks), and then click OK.
NOTE: There is a space between regsvr32 and c:\winnt\system32\urlmon.dll
3. When prompted with the "DllRegisterServer in urlmon.dll succeeded"
message, click OK.
4. Restart the computer.
The issue should be resolved now.
Thanks and have a good day!
Regards,
Benny Fu
Microsoft Online Partner Support
Microsoft Corporation
Get Secure! –
www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.
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| Content-Class: urn:content-classes:message
| From: "Tim Brown" <
[email protected]>
| Sender: "Tim Brown" <
[email protected]>
| Subject: OWA blank emails
| Date: Tue, 22 Jul 2003 01:37:55 -0700
| Lines: 8
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcNQLIwnlzLPM/HlTTi4FEomdmRUjQ==
| Newsgroups: microsoft.public.win2000.general
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.general:61171
| NNTP-Posting-Host: TK2MSFTNGXA08 10.40.1.160
| X-Tomcat-NG: microsoft.public.win2000.general
|
| I have a user who uses Outlook Web Access to read her
| emails. She is able to access the inbox and all
| subfolders but she is unable to read any of the emails.
| The email opens without any errors and presents a blank
| page. Could this be an I.E. setting?
| .
|
|
|
