Oversized Print Dialog

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Guest

We just installed a new HP printer on our network and we're getting an
oversized print dialog on all our Windows 2000 Professional workstations.
It's so large, the Print and Cancel buttons are off the screen. It shows up
when printing from Internet Explorer, Paint, Wordpad, and Notepad. But we
get a normal sized print dialogue for all Microsoft Office programs and any
other non-Microsoft product (and also a different looking dialog). After
contacting HP, they say it's a Windows issue. Our network is Windows Server
2003.

How do I fix this so the dialog is normal sized?
 
HP could have added an extension to the Common Print Dialog
(windows\system32\comdlg32.dll) which these apps used but Office
applications do not. IE adds an Options tab. The others just have the
General tab. What tabs do you see from these applications.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Thanks for the reply.

I'm seeing the following tabs:

General, Options, Advanced, Paper/Quality, Effects, Finishing, Job Storage,
Services

From what you said, does that mean HP added all the ones between Advanced
and Services?

Alan Morris said:
HP could have added an extension to the Common Print Dialog
(windows\system32\comdlg32.dll) which these apps used but Office
applications do not. IE adds an Options tab. The others just have the
General tab. What tabs do you see from these applications.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Paul said:
We just installed a new HP printer on our network and we're getting an
oversized print dialog on all our Windows 2000 Professional workstations.
It's so large, the Print and Cancel buttons are off the screen. It shows
up
when printing from Internet Explorer, Paint, Wordpad, and Notepad. But we
get a normal sized print dialogue for all Microsoft Office programs and
any
other non-Microsoft product (and also a different looking dialog). After
contacting HP, they say it's a Windows issue. Our network is Windows
Server
2003.

How do I fix this so the dialog is normal sized?
Click to expand...
Click to expand...
 
Yes. I am not sure how this gets implemented, but the result is the TOO BIG
dialog.

I am assuming all the Tabs are specific to the HP driver.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Paul said:
Thanks for the reply.

I'm seeing the following tabs:

General, Options, Advanced, Paper/Quality, Effects, Finishing, Job
Storage,
Services

From what you said, does that mean HP added all the ones between Advanced
and Services?

Alan Morris said:
HP could have added an extension to the Common Print Dialog
(windows\system32\comdlg32.dll) which these apps used but Office
applications do not. IE adds an Options tab. The others just have the
General tab. What tabs do you see from these applications.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Paul said:
We just installed a new HP printer on our network and we're getting an
oversized print dialog on all our Windows 2000 Professional
workstations.
It's so large, the Print and Cancel buttons are off the screen. It
shows
up
when printing from Internet Explorer, Paint, Wordpad, and Notepad. But
we
get a normal sized print dialogue for all Microsoft Office programs and
any
other non-Microsoft product (and also a different looking dialog).
After
contacting HP, they say it's a Windows issue. Our network is Windows
Server
2003.

How do I fix this so the dialog is normal sized?
Click to expand...
Click to expand...
Click to expand...
 
hi! i'm having the same problem with my printer, were you able to fix your?
pls. help!

Alan Morris said:
Yes. I am not sure how this gets implemented, but the result is the TOO BIG
dialog.

I am assuming all the Tabs are specific to the HP driver.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Paul said:
Thanks for the reply.

I'm seeing the following tabs:

General, Options, Advanced, Paper/Quality, Effects, Finishing, Job
Storage,
Services

From what you said, does that mean HP added all the ones between Advanced
and Services?

Alan Morris said:
HP could have added an extension to the Common Print Dialog
(windows\system32\comdlg32.dll) which these apps used but Office
applications do not. IE adds an Options tab. The others just have the
General tab. What tabs do you see from these applications.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We just installed a new HP printer on our network and we're getting an
oversized print dialog on all our Windows 2000 Professional
workstations.
It's so large, the Print and Cancel buttons are off the screen. It
shows
up
when printing from Internet Explorer, Paint, Wordpad, and Notepad. But
we
get a normal sized print dialogue for all Microsoft Office programs and
any
other non-Microsoft product (and also a different looking dialog).
After
contacting HP, they say it's a Windows issue. Our network is Windows
Server
2003.

How do I fix this so the dialog is normal sized?
Click to expand...
Click to expand...
Click to expand...
 
Work with HP on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

lanie said:
hi! i'm having the same problem with my printer, were you able to fix
your?
pls. help!

Alan Morris said:
Yes. I am not sure how this gets implemented, but the result is the TOO
BIG
dialog.

I am assuming all the Tabs are specific to the HP driver.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Paul said:
Thanks for the reply.

I'm seeing the following tabs:

General, Options, Advanced, Paper/Quality, Effects, Finishing, Job
Storage,
Services

From what you said, does that mean HP added all the ones between
Advanced
and Services?

:

HP could have added an extension to the Common Print Dialog
(windows\system32\comdlg32.dll) which these apps used but Office
applications do not. IE adds an Options tab. The others just have
the
General tab. What tabs do you see from these applications.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We just installed a new HP printer on our network and we're getting
an
oversized print dialog on all our Windows 2000 Professional
workstations.
It's so large, the Print and Cancel buttons are off the screen. It
shows
up
when printing from Internet Explorer, Paint, Wordpad, and Notepad.
But
we
get a normal sized print dialogue for all Microsoft Office programs
and
any
other non-Microsoft product (and also a different looking dialog).
After
contacting HP, they say it's a Windows issue. Our network is Windows
Server
2003.

How do I fix this so the dialog is normal sized?
Click to expand...
Click to expand...
Click to expand...
 
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