Outlook2003 and winmail.dat horror

  • Thread starter Thread starter Wim Lamot
  • Start date Start date
W

Wim Lamot

Hi,

Recently upgraded an Outlook2000 to Outlook 2003 @ a customers site.
Now the customer reports a weird problem.

Several receipients are complaining that they receive mails (sended by the
upgraded Outlook2003 machine) is missing attachments or it's only a
WINMAIL.DAT file.

When the customer sends an email to me with that problem (problem occurs
while FWD emails) i can open it perfectly with Outlook2003. But when i go
check my mailbox online by webmail is see a Winmail.dat file.
When i download that mail in Outlook Express or Eudora mails then there is
the Winmail.dat file.

When I forward that mail from my Outlook2003 back to his email and ask him
to FWD that mail again to me --> then i can open that mail perfectly in
Outlook Express.

I already checked out that TOOLS-OPTIONS-MAILFORMAT- everything is HTML
(also button Internet Format), also tried PlainTXT with no luck....

Im a little bit desperate :(

(The Machine is WXP Home SP1, Office2003 and NortonInternetSecurity)
 
How to Prevent the Winmail.dat File from Being Sent to Internet Users
http://support.microsoft.com/default.aspx?scid=kb;EN-US;138053

How Message Formats Affect Internet Mail
http://support.microsoft.com/default.aspx?scid=kb;en-us;290809

Could the client's provider be changing the settings
at the server level?

--
Nikki Peterson [MVP - Outlook]

Hi,

Recently upgraded an Outlook2000 to Outlook 2003 @ a customers site.
Now the customer reports a weird problem.

Several receipients are complaining that they receive mails (sended by the
upgraded Outlook2003 machine) is missing attachments or it's only a
WINMAIL.DAT file.

When the customer sends an email to me with that problem (problem occurs
while FWD emails) i can open it perfectly with Outlook2003. But when i go
check my mailbox online by webmail is see a Winmail.dat file.
When i download that mail in Outlook Express or Eudora mails then there is
the Winmail.dat file.

When I forward that mail from my Outlook2003 back to his email and ask him
to FWD that mail again to me --> then i can open that mail perfectly in
Outlook Express.

I already checked out that TOOLS-OPTIONS-MAILFORMAT- everything is HTML
(also button Internet Format), also tried PlainTXT with no luck....

Im a little bit desperate :(

(The Machine is WXP Home SP1, Office2003 and NortonInternetSecurity)
 
Please review the following KBA for troubleshooting/fixing your issue.

OL2000: The Received Message Is Different from the Message That You Sent
http://support.microsoft.com/?id=269186
OL2000: Transport Neutral Encapsulation Format (TNEF) Basics
http://support.microsoft.com/?id=224817
OL2000: The Received Message Is Different from the Message That You Sent
http://support.microsoft.com/?id=269186
XFOR: Preventing Winmail.dat From Being Sent Over IMC
http://support.microsoft.com/?id=149203

Let me know if this helps.

Regards,
Subbu

---
Subramanian .S
(e-mail address removed)
Microsoft GPS

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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