Hi Greg,
You Receive an Error Message or Are Unable to Start Outlook
Express Microsoft Knowledge Base Article - 245419
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:
80/support/kb/articles/q245/4/19.asp&NoWebContent=1
CAUSE
This issue can occur if there is missing or corrupted information in the
Outlook Express Identities registry key.
WORKAROUND
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
To work around this issue, use the following methods in the order in which
they are presented.
Rename the Main Identity subkey.
Back up individual identities subkeys.
Delete the Identities subkey.
Re-create you Identities subkeys.
Re-create e-mail and news accounts.
Rename the "Main Identity" Subkey
Before you back up the Identities subkeys, you must rename the Username
value of the Main Identity subkey. To do so:
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click OK.
Locate the following registry subkey:
HKEY_CURRENT_USER/Identities
To do so, in the left pane, click the plus sign (+) that is next to each
registry key or subkey in the path to expand each branch until you locate
the subkey that you want to delete. For example, in the following registry
subkey path, the subkey is Identities:
HKEY_CURRENT_USER\Identities
In the left pane, click the plus sign (+) that is next to the Identities
subkey to expand that branch. Note the globally unique identifier (GUID)
subkeys; each is named with a unique ID number, such as the following:
{AFE1AA0D-D202-4C52-AC8D-F68DE06421C1}
In the left pane, click each GUID until you find the Username data value
Main Identity.
In the right pane, double-click Username.
In the Edit String dialog box, type Main Backup in the Value data box, and
then click OK.
Back up Individual Identity Subkeys
For each identity that you create in Outlook Express, an entry is
automatically created in the Microsoft Windows registry. Back up these
identities before you delete the Identities subkey. If you do not, you may
be unable to use your current identities or shared contacts after you
restart Outlook Express.
To back up your identity information:
In the left pane of Registry Editor, click the Main identity subkey.
On the Registry menu, click Export Registry File.
In the File name box, type the user name for the identity. For example, if
you export the Main identity subkey, type Main.
In the Save as type box, click Registration Files.
Under Export range, click Selected branch, and then click Save.
Repeat steps 1 through 5 for each identity subkey.
For additional information about how to back up Outlook Express data, click
the article number below to view the article in the Microsoft Knowledge
Base:
270670 OLEXP: How to Back Up and Recover Outlook Express Data
After you have successfully backed up all of the individual identity
subkeys, proceed to the next method.
Delete the "Identities" Subkey
To delete the Identities subkey:
In the right pane, click the Identities subkey.
On the Edit menu, click Delete.
In the Confirm Key Delete dialog box, click Yes.
Quit Registry Editor, and then restart your computer.
Re-Create Your Identities Subkeys
To re-create your Identities subkeys:
Start Outlook Express.
When the Internet Connection Wizard dialog box is displayed, click Cancel,
and then click Yes.
In the Outlook Express Import dialog box, click Cancel, and then click Yes.
Quit Outlook Express.
On the desktop, double-click the My Documents folder.
Double-click one of the exported identity subkeys, click Yes in the
Registry Editor dialog box, and then click OK. When you double-click the
subkey, the data is imported back into the registry, and the corresponding
identity is re-created.
Repeat this step until you have re-created all of the Identities subkeys.
Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
