Outlook XP (2002) Delay in New Mail Notification and Folder Status Change

  • Thread starter Thread starter Rayyan
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R

Rayyan

We are using combinations of Outlook 2002 SP2 and Outlook
2000 SP3 with Exchange 2000 SP3 Server. On all Outlook
2002 and one 2000 client there is a long delay before new
mail notification is displayed and folders change status
(the number next to inbox folder changes). The folders do
not show any change of status unless if the user interacts
with outlook (for example click on a folder).
Does anyone have a solution for this?
Thanks
 
I assume that you have an Exchange account. The problem is that the
information that Exchange is sending to Outlook to let it know that a change
has occurred in your mailbox is being blocked by something. Have your
network administrator look at
http://support.microsoft.com/default.aspx?scid=kb;en-us;815052, which could
be the problem. If nobody can figure it out, try applying the registry
changes in http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572
(Outlook 2002) or
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849 (Outlook
2000) to make Outlook start asking Exchange for change information rather
than waiting for Exchange to tell it.
 
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