Outlook won't receive mail.

  • Thread starter Thread starter Dave
  • Start date Start date
D

Dave

Hi All,

I've been messing around with Outlook 2007 & now can't receive any e-mails.

I'm running Vista Ultimate & have Bit Defender as an Anti-Virus/Anti-Spyware
program.

I also had to reinstall Bit Defender as well, as it suddenly crashed on me
around the same time.

That works fine now (but I'm wondering if i've somehow block the incoming
POP mail).

I've tried adding another POP account to Outlook & that doesn't work either.

Any ideas?

Thanks,

Dave.
 
What happens when you use the Test Account Settings? What error message do
you get?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dave asked:

| Hi All,
|
| I've been messing around with Outlook 2007 & now can't receive any
| e-mails.
|
| I'm running Vista Ultimate & have Bit Defender as an
| Anti-Virus/Anti-Spyware program.
|
| I also had to reinstall Bit Defender as well, as it suddenly crashed
| on me around the same time.
|
| That works fine now (but I'm wondering if i've somehow block the
| incoming POP mail).
|
| I've tried adding another POP account to Outlook & that doesn't work
| either.
|
| Any ideas?
|
| Thanks,
|
| Dave.
 
Dave said:
I've been messing around with Outlook 2007 & now can't receive any
e-mails. I'm running Vista Ultimate & have Bit Defender as an
Anti-Virus/Anti-Spyware program. I also had to reinstall Bit Defender
as well, as it suddenly crashed on me around the same time. That
works fine now (but I'm wondering if i've somehow block the incoming
POP mail). I've tried adding another POP account to Outlook & that
doesn't work either.
Click to expand...

And just what happens in Outlook 2007 that leads you to believe that it
is not receiving new mails from your server-side mailbox?
 
Milly Staples said:
What happens when you use the Test Account Settings? What error message
do
you get?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dave asked:

| Hi All,
|
| I've been messing around with Outlook 2007 & now can't receive any
| e-mails.
|
| I'm running Vista Ultimate & have Bit Defender as an
| Anti-Virus/Anti-Spyware program.
|
| I also had to reinstall Bit Defender as well, as it suddenly crashed
| on me around the same time.
|
| That works fine now (but I'm wondering if i've somehow block the
| incoming POP mail).
|
| I've tried adding another POP account to Outlook & that doesn't work
| either.
|
| Any ideas?
|
| Thanks,
|
| Dave.
Click to expand...

I Tested the Account Settings & got the following errors:

Log onto incoming mail server (POP3): Outlook cannot connect to your
incoming (POP3) e-mail server. .... contact server administrator or ISP.

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
e-mail server. .... contact server administrator or ISP.
 
And what did your ISP say?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dave asked:

| || What happens when you use the Test Account Settings? What error
|| message do
|| you get?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Dave asked:
||
||| Hi All,
|||
||| I've been messing around with Outlook 2007 & now can't receive any
||| e-mails.
|||
||| I'm running Vista Ultimate & have Bit Defender as an
||| Anti-Virus/Anti-Spyware program.
|||
||| I also had to reinstall Bit Defender as well, as it suddenly crashed
||| on me around the same time.
|||
||| That works fine now (but I'm wondering if i've somehow block the
||| incoming POP mail).
|||
||| I've tried adding another POP account to Outlook & that doesn't work
||| either.
|||
||| Any ideas?
|||
||| Thanks,
|||
||| Dave.
||
||
|
| I Tested the Account Settings & got the following errors:
|
| Log onto incoming mail server (POP3): Outlook cannot connect to your
| incoming (POP3) e-mail server. .... contact server administrator or
| ISP.
|
| Send test e-mail message: Outlook cannot connect to your outgoing
| (SMTP) e-mail server. .... contact server administrator or ISP.
 
Dave said:
I Tested the Account Settings & got the following errors:

Log onto incoming mail server (POP3): Outlook cannot connect to your
incoming (POP3) e-mail server. .... contact server administrator or ISP.

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
e-mail server. .... contact server administrator or ISP.
Click to expand...

Something is blocking Outlook from reaching the mail hosts. Could be
you need to define an application rule in your firewall to let the
application connect out to the mail hosts. You didn't mention if you
use a software firewall or which one you use. Could be the e-mail
scanning by your antivirus software which is redundant and not required.
Try disabling the e-mail scanning in your antivirus program; however,
disabling in some antivirus programs is not sufficient and you have to
uninstall it to then do a custom install where you do NOT elect to
include their e-mail scanner function.

Could be the IP names for the mail hosts is not valid. Did you verify
the mail host names you specified in the e-mail accounts defined within
Outlook are valid? If you enabled SSL, different port numbers must be
used. Typically 110 for POP (inbound mail) and 25 for SMTP (outbound
mail) are used for non-SSL connects. Some ISPs are changing to port 587
for non-SSL SMTP. If you enable SSL, 995 is usually used for POP and
465 for SMTP. Call your ISP or whomever is your e-mail provider or read
their web help pages to find out if your e-mail settings match up with
what they say to use.

So just what did you do when you were messing around with OL2007?
 
If have found that if I switch to Windows firewall in lieu of BitDefender's, then Outlook has no trouble sending or recieving Pop mail.

BitDefender did not interfere with my Hotmail acct, only my Verizon.net acct.

I have been unable to create a rule in BitDefender that will allow me to recieve incoming POP mail.

Reckon I'd better contact BitDefender on this issue, as I pay good money for their product and generally speaking, I like it and wish to get the full benefit of the services it provides.
 
Who are you talking to?

See the link in my signature for assistance.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Robert Smith asked:

| Are you by chance running PeerGuardian?
 
If have found that if I switch to Windows firewall in lieu of
BitDefender's, then Outlook has
no trouble sending or recieving Pop mail.

BitDefender did not interfere with my Hotmail acct, only my Verizon.net
acct.
Click to expand...

That's because Hotmail doesn't use the POP and SMTP ports.
I have been unable to create a rule in BitDefender that will allow me to
recieve
incoming POP mail.

Reckon I'd better contact BitDefender on this issue, as I pay good money
for their product and generally speaking, I like it and wish to get the
full benefit of the services it provides.
Click to expand...

How to open ports for specific applications should be described on the
documentation that came with the firewall or in its Help files.
 
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