Outlook will not start

  • Thread starter Thread starter Bob
  • Start date Start date
B

Bob

My Outlook 2002 does not begin - I get a message asking me
if I want to go to Safe Mode to correct the problem. When
I do that, it still does not start, and asks if I want to
go to "Detect and Repair" When i click "ok" it
reconfigures Microsoft Word, but then same problem occurs -
the program just gets hung up trying to start. This
problem had occurred a few times in the past, but
corrected itself after I would reboot. But that is not
working this time. I was told by Gateway to go to Safe
Mode, and in "Tools" to remove Com Add-Ins. But I can't
access Tools to do that..it doesnt respond because
its "hung up." I have lots of important info I need in my
Contact file (and unfortunately I hadn't backed it up) so
any advice would be greatly appreciated.
 
You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


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