Outlook Today screen missing (Outlook 2003)

  • Thread starter Thread starter Mike Storms
  • Start date Start date
M

Mike Storms

My Outlook Today screen has gone blank. (I'm running Outlook 2003). I ran
Detect and Repair; I reset the Outlook defaults; I even reinstalled the
software. I still just get a blank Outlook Today screen. Any ideas how to
get it back?

TIA,
Mike
 
Thanks, but I had already tried that. But to be sure, I just tried both
suggestions again -- resetting defaults and inserting the specific filename.
I still get a blank screen. I have also COMPLETELY deleted Microsoft Office
2003, deleted the outlook.pst file (after backing it up) and reinstalled
Office. I still get the same blank Outlook Today page.

Plus there's another problem. When I open an email to reply, I get the
message that "Microsoft Word is set to be your email editor. However, Word
is not available, not installed, or not the same version as Outlook." Like
the Outlook Today problem, this problem does not go away after I uninstall
and reinstall the entire Office Professional 2003. I had been running
Outlook 2003 with no problems for a couple weeks when these problems
suddenly appeared yesterday.

Thanks for any suggestions.

Mike
 
And the "Show home page by default for this folder" *is* checked on the Home
Page tab, right? And this is the root folder for your *default* mail store
(where your mail is delivered)?

As for the WordMail problem -- are you able to reply after clicking OK on
the error message, or not? (I'm searching for MSKB articles that may match,
and that info may help.)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
 
Jocelyn,

Thanks VERY MUCH for helping me with this.

Re the Outlook Today problem: Yes, "Show home page by default..." is
checked. I should add that sometimes the window is blank and sometimes (less
often) I get the message: Action Cancelled. Internet Explorer was not able
to connect to the web page you requested.

Re the WordMail problem: Yes, I am able to continue after I click the error
message; the Outlook editor opens. I have also noticed that this problem
depends on whether the email I'm replying to is in Plain Text or HTML
format. If plain text, then Word opens as the editor. If HTML, I get the
error message and the Outlook editor opens.

TIA for any further ideas.

Mike Storms
 
Jocelyn,

I checked the add-ins and under Add-In Manager there are two: Exchange
Extensions and Windows CE Support. Under COM Add-Ins there is one for
Symantec Anti-Spam. In fact, these problems started at about the time I
installed Symantec Anti-Spam. So, I tried this: I uninstalled Anti-Spam then
uninstalled both Outlook and Word, rebooted, then reinstalled Outlook and
Word. Unfortunately, I still have all the same symptoms: the Outlook Today
page displays either a blank window or the Internet Explorer error, and
trying to reply to an HTML formatted message causes the WordMail error.

This is not an upgrade. It is a clean install of Office 2003.

I give up! Is there any way to go back to the beginning, to do an absolutely
complete uninstall of Office? Do I have to reformat my harddrive and rebuild
the whole computer to clean this up?

Thanks for your help,
Mike
 
Jocelyn,

I just discovered that I'm having other problems with Word 2003. Whenever I
try to format a bulleted or numbered list, Word crashes. This also happens
when autoformat tries to format a numbered or bulleted list. And once again,
I tried to COMPLETE uninstall and reinstall Office, and the problem did not
go away. I know this is the Outlook newsgroup, but I thought this symptom
might give you additional information.

TIA,
Mike
 
Here are a couple of last-ditch ideas that I've read may help with these odd
problems in Office 2003:

1) For the Outlook problem, try creating a completely new mail profile and
then deleting the old one

2) If you're running Norton AntiVirus, try temporarily disabling it and see
if the problems disappear

If these don't help, I'm afraid I'm out of ideas...you may want to wait a
day or two and repost to see if someone else can help (a new post may get
more responses than this older thread will). Good luck.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
Mike said:
Jocelyn,

I just discovered that I'm having other problems with Word 2003.
Whenever I try to format a bulleted or numbered list, Word crashes.
This also happens when autoformat tries to format a numbered or
bulleted list. And once again, I tried to COMPLETE uninstall and
reinstall Office, and the problem did not go away. I know this is the
Outlook newsgroup, but I thought this symptom might give you
additional information.

TIA,
Mike

Jocelyn Fiorello said:
Outlook shouldn't be checking the internet at all when you click
Outlook Today, at least if you are using the default OT page. Do
you have any add-ins installed? Go to Tools | Options | Other tab |
Advanced Options button and then click each of the two add-ins
buttons on that dialog...see what you come up with.

Did you upgrade to Office 2003 from another version of Office, or is
this a completely clean install? I'm looking at MSKB article
#319796...it actually pertains to Outlook 2002 but there aren't any
similar ones for Outlook 2003.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
Mike said:
Jocelyn,

Thanks VERY MUCH for helping me with this.

Re the Outlook Today problem: Yes, "Show home page by default..." is
checked. I should add that sometimes the window is blank and
sometimes (less often) I get the message: Action Cancelled. Internet
Explorer was not able to connect to the web page you requested.

Re the WordMail problem: Yes, I am able to continue after I click
the error message; the Outlook editor opens. I have also noticed
that this problem depends on whether the email I'm replying to is
in Plain Text or HTML format. If plain text, then Word opens as the
editor. If HTML, I get the error message and the Outlook editor
opens.

TIA for any further ideas.

Mike Storms

in message And the "Show home page by default for this folder" *is* checked on
the Home Page tab, right? And this is the root folder for your
*default* mail store (where your mail is delivered)?

As for the WordMail problem -- are you able to reply after clicking
OK on the error message, or not? (I'm searching for MSKB articles
that may match, and that info may help.)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered --
please reply only to the newsgroup to preserve the message thread.
***


In Mike Storms wrote:

Thanks, but I had already tried that. But to be sure, I just tried
both suggestions again -- resetting defaults and inserting the
specific filename. I still get a blank screen. I have also
COMPLETELY deleted Microsoft Office 2003, deleted the outlook.pst
file (after backing it up) and reinstalled Office. I still get the
same blank Outlook Today page.

Plus there's another problem. When I open an email to reply, I get
the message that "Microsoft Word is set to be your email editor.
However, Word is not available, not installed, or not the same
version as Outlook." Like the Outlook Today problem, this problem
does not go away after I uninstall and reinstall the entire Office
Professional 2003. I had been running Outlook 2003 with no
problems for a couple weeks when these problems suddenly appeared
yesterday.

Thanks for any suggestions.

Mike

"Jocelyn Fiorello [MVP - Outlook]" <[email protected]>
wrote in message Try the instructions at
Click to expand...
Click to expand...
http://support.microsoft.com/default.aspx?scid=kb;en-us;305970&Product=ol2002
Click to expand...
 
Jocelyn,

Thanks for all your help. I had already tried your "last ditch" suggestions.
No luck. I've posted the Word numbered/bulleted list crash problem on the
Word newsgroup--and discovered at least one other similar post there. I am
going to reformat my hard drive and start from scratch.

Mike

Jocelyn Fiorello said:
Here are a couple of last-ditch ideas that I've read may help with these odd
problems in Office 2003:

1) For the Outlook problem, try creating a completely new mail profile and
then deleting the old one

2) If you're running Norton AntiVirus, try temporarily disabling it and see
if the problems disappear

If these don't help, I'm afraid I'm out of ideas...you may want to wait a
day or two and repost to see if someone else can help (a new post may get
more responses than this older thread will). Good luck.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
Mike said:
Jocelyn,

I just discovered that I'm having other problems with Word 2003.
Whenever I try to format a bulleted or numbered list, Word crashes.
This also happens when autoformat tries to format a numbered or
bulleted list. And once again, I tried to COMPLETE uninstall and
reinstall Office, and the problem did not go away. I know this is the
Outlook newsgroup, but I thought this symptom might give you
additional information.

TIA,
Mike

Jocelyn Fiorello said:
Outlook shouldn't be checking the internet at all when you click
Outlook Today, at least if you are using the default OT page. Do
you have any add-ins installed? Go to Tools | Options | Other tab |
Advanced Options button and then click each of the two add-ins
buttons on that dialog...see what you come up with.

Did you upgrade to Office 2003 from another version of Office, or is
this a completely clean install? I'm looking at MSKB article
#319796...it actually pertains to Outlook 2002 but there aren't any
similar ones for Outlook 2003.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In Mike Storms wrote:

Jocelyn,

Thanks VERY MUCH for helping me with this.

Re the Outlook Today problem: Yes, "Show home page by default..." is
checked. I should add that sometimes the window is blank and
sometimes (less often) I get the message: Action Cancelled. Internet
Explorer was not able to connect to the web page you requested.

Re the WordMail problem: Yes, I am able to continue after I click
the error message; the Outlook editor opens. I have also noticed
that this problem depends on whether the email I'm replying to is
in Plain Text or HTML format. If plain text, then Word opens as the
editor. If HTML, I get the error message and the Outlook editor
opens.

TIA for any further ideas.

Mike Storms

in message And the "Show home page by default for this folder" *is* checked on
the Home Page tab, right? And this is the root folder for your
*default* mail store (where your mail is delivered)?

As for the WordMail problem -- are you able to reply after clicking
OK on the error message, or not? (I'm searching for MSKB articles
that may match, and that info may help.)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered --
please reply only to the newsgroup to preserve the message thread.
***


In Mike Storms wrote:

Thanks, but I had already tried that. But to be sure, I just tried
both suggestions again -- resetting defaults and inserting the
specific filename. I still get a blank screen. I have also
COMPLETELY deleted Microsoft Office 2003, deleted the outlook.pst
file (after backing it up) and reinstalled Office. I still get the
same blank Outlook Today page.

Plus there's another problem. When I open an email to reply, I get
the message that "Microsoft Word is set to be your email editor.
However, Word is not available, not installed, or not the same
version as Outlook." Like the Outlook Today problem, this problem
does not go away after I uninstall and reinstall the entire Office
Professional 2003. I had been running Outlook 2003 with no
problems for a couple weeks when these problems suddenly appeared
yesterday.

Thanks for any suggestions.

Mike

"Jocelyn Fiorello [MVP - Outlook]" <[email protected]>
wrote in message Try the instructions at
Click to expand...
Click to expand...
http://support.microsoft.com/default.aspx?scid=kb;en-us;305970&Product=ol2002
Click to expand...
 
Sorry you have to go to all that trouble. Hope it fixes things for you.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
Mike said:
Jocelyn,

Thanks for all your help. I had already tried your "last ditch"
suggestions. No luck. I've posted the Word numbered/bulleted list
crash problem on the Word newsgroup--and discovered at least one
other similar post there. I am going to reformat my hard drive and
start from scratch.

Mike

Jocelyn Fiorello said:
Here are a couple of last-ditch ideas that I've read may help with
these odd problems in Office 2003:

1) For the Outlook problem, try creating a completely new mail
profile and then deleting the old one

2) If you're running Norton AntiVirus, try temporarily disabling it
and see if the problems disappear

If these don't help, I'm afraid I'm out of ideas...you may want to
wait a day or two and repost to see if someone else can help (a new
post may get more responses than this older thread will). Good luck.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
Mike said:
Jocelyn,

I just discovered that I'm having other problems with Word 2003.
Whenever I try to format a bulleted or numbered list, Word crashes.
This also happens when autoformat tries to format a numbered or
bulleted list. And once again, I tried to COMPLETE uninstall and
reinstall Office, and the problem did not go away. I know this is
the Outlook newsgroup, but I thought this symptom might give you
additional information.

TIA,
Mike

in message Outlook shouldn't be checking the internet at all when you click
Outlook Today, at least if you are using the default OT page. Do
you have any add-ins installed? Go to Tools | Options | Other tab
| Advanced Options button and then click each of the two add-ins
buttons on that dialog...see what you come up with.

Did you upgrade to Office 2003 from another version of Office, or
is this a completely clean install? I'm looking at MSKB article
#319796...it actually pertains to Outlook 2002 but there aren't any
similar ones for Outlook 2003.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered --
please reply only to the newsgroup to preserve the message thread.
***


In Mike Storms wrote:

Jocelyn,

Thanks VERY MUCH for helping me with this.

Re the Outlook Today problem: Yes, "Show home page by default..."
is checked. I should add that sometimes the window is blank and
sometimes (less often) I get the message: Action Cancelled.
Internet Explorer was not able to connect to the web page you
requested.

Re the WordMail problem: Yes, I am able to continue after I click
the error message; the Outlook editor opens. I have also noticed
that this problem depends on whether the email I'm replying to is
in Plain Text or HTML format. If plain text, then Word opens as
the editor. If HTML, I get the error message and the Outlook
editor opens.

TIA for any further ideas.

Mike Storms

"Jocelyn Fiorello [MVP - Outlook]" <[email protected]>
wrote in message And the "Show home page by default for this folder" *is* checked
on the Home Page tab, right? And this is the root folder for
your *default* mail store (where your mail is delivered)?

As for the WordMail problem -- are you able to reply after
clicking OK on the error message, or not? (I'm searching for
MSKB articles that may match, and that info may help.)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered --
please reply only to the newsgroup to preserve the message
thread. ***


In Mike Storms wrote:

Thanks, but I had already tried that. But to be sure, I just
tried both suggestions again -- resetting defaults and
inserting the specific filename. I still get a blank screen. I
have also COMPLETELY deleted Microsoft Office 2003, deleted the
outlook.pst file (after backing it up) and reinstalled Office.
I still get the same blank Outlook Today page.

Plus there's another problem. When I open an email to reply, I
get the message that "Microsoft Word is set to be your email
editor. However, Word is not available, not installed, or not
the same version as Outlook." Like the Outlook Today problem,
this problem does not go away after I uninstall and reinstall
the entire Office Professional 2003. I had been running Outlook
2003 with no problems for a couple weeks when these problems
suddenly appeared yesterday.

Thanks for any suggestions.

Mike

"Jocelyn Fiorello [MVP - Outlook]" <[email protected]>
wrote in message Try the instructions at
Click to expand...
Click to expand...
http://support.microsoft.com/default.aspx?scid=kb;en-us;305970&Product=ol2002
Click to expand...
 
I have this same problem that Mike Storms is experiencing. Any further suggestions. In particular, I have the same MS Word Bulleting problems. I don't want to format my hard drive though. That seems drastic and I have time to discover the real problem.
 
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