Outlook shuting down @ every 'send & receive'

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Guest

I am using Outlook 2002 (10.66515.6817) SP3, and every time outlook opens and
I click on 'send & receive' to download mail, I get this pop-up saying,
"Microsoft Outlook has encountered a problem and needs to close. We are
sorry for the inconvenience." Unfortunately, I cannot copy n paste the tech
info for your viewing! But here an Event description on the Event Viewier
notification...
Faulting application outlook.exe, version 10.0.6626.0, faulting module
outllib.dll, version 10.0.6515.0, fault address 0x004cadf3.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Can you assist me with this problem as I cannot obtain my messages at this
point?

Thanks you very much for your assistance

ps/ please bear in mind that you are replying to common user a n not a
'teckie' although I do know a few thing about PC and sortware!
 
Is there an EventID number and source in the application event viewer for
that Outlook/Office error?
 
Have you tried re-applying the latest Office service pack? Also make sure
Office is fully patched with all the latest from the update site.

Also, if you're using Norton it could be a problem with an Office plug in.

Check Outlook for Add Ins as well and make sure all of them are compatible
with your version. If you're running Plaxo, get rid of it. It's been known
to cause this issue as well.

Let me know if any of the suggestions help!
 
Hi Kathleen- I m fully patched with SP3 n not using Norton nor Plaxo!
As far as to check Add-in, I cant since Outlook starts n give me that
message it as to close! Have tried many time before it shuts down and
successfully started the 'detect and repair' process only to let me know it
was successfully completed bit did not fix my problem...it is quite
frustrating situation! Any more suggestions please keep them coming

Thanks again for your assistance!!;-)
 
Exchange users do not have a .pst file.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, intelegend asked:

| I am not sure y u ask me this? Shouldn't we all have one? Mine is
| 57,705kb.
|
|
|| Are you using a PST? What size is it?
|| --
|| Kathleen Orland
||
|| http://www.howto-outlook.com/
||
||
||
|| "intelegend" wrote:
||
||| Hi Kathleen- I m fully patched with SP3 n not using Norton nor
||| Plaxo!
||| As far as to check Add-in, I cant since Outlook starts n give me
||| that message it as to close! Have tried many time before it shuts
||| down and successfully started the 'detect and repair' process only
||| to let me know it was successfully completed bit did not fix my
||| problem...it is quite frustrating situation! Any more suggestions
||| please keep them coming
|||
||| Thanks again for your assistance!!;-)
||| --
||| The BOSS
|||
|||
||| "K. Orland" wrote:
|||
|||| Have you tried re-applying the latest Office service pack? Also
|||| make sure Office is fully patched with all the latest from the
|||| update site.
||||
|||| Also, if you're using Norton it could be a problem with an Office
|||| plug in.
||||
|||| Check Outlook for Add Ins as well and make sure all of them are
|||| compatible with your version. If you're running Plaxo, get rid of
|||| it. It's been known to cause this issue as well.
||||
|||| Let me know if any of the suggestions help!
||||
|||| --
|||| Kathleen Orland
||||
|||| http://www.howto-outlook.com/
||||
||||
||||
|||| "intelegend" wrote:
||||
||||| ID # 1000
||||| Source: Microsoft Office 10
||||| --
||||| The BOSS
|||||
|||||
||||| "K. Orland" wrote:
|||||
|||||| Is there an EventID number and source in the application event
|||||| viewer for that Outlook/Office error?
||||||
|||||| --
|||||| Kathleen Orland
||||||
|||||| http://www.howto-outlook.com/
||||||
||||||
||||||
|||||| "intelegend" wrote:
||||||
||||||| I am using Outlook 2002 (10.66515.6817) SP3, and every time
||||||| outlook opens and I click on 'send & receive' to download mail,
||||||| I get this pop-up saying, "Microsoft Outlook has encountered a
||||||| problem and needs to close. We are sorry for the
||||||| inconvenience." Unfortunately, I cannot copy n paste the tech
||||||| info for your viewing! But here an Event description on the
||||||| Event Viewier notification...
||||||| Faulting application outlook.exe, version 10.0.6626.0, faulting
||||||| module outllib.dll, version 10.0.6515.0, fault address
||||||| 0x004cadf3.
|||||||
||||||| For more information, see Help and Support Center at
||||||| http://go.microsoft.com/fwlink/events.asp.
|||||||
||||||| Can you assist me with this problem as I cannot obtain my
||||||| messages at this point?
|||||||
||||||| Thanks you very much for your assistance
|||||||
||||||| ps/ please bear in mind that you are replying to common user a
||||||| n not a 'teckie' although I do know a few thing about PC and
||||||| sortware! --
||||||| The BOSS
 
Have you tried running a repair on your PST, just in case? Do a file search
for ScanPST.exe, double-click on it, and follow the instructions. Make sure
Outlook is closed when you do this.
 
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