Outlook should let me see the "Business Manager" that I paid for .

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

There is absolutely nothing between "Tools" and "Actions" on the toolbar.
I've reinstalled the Business Manager, and have clicked on the Business
Manager activator, and it says it is activated. Nothing. I get nothing.
Help please! I'm in Iraq and it is hard to call, and I have no salesman to
ask.

Troy
 
I presume you mean Business Contact Manager in Office 2003? If so, then ...

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help if you have a retail copy of Office.

FYI, there is a separate newsgroup for BCM issues --
microsoft.public.outlook.bcm
 
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