Outlook "send to" issue

  • Thread starter Thread starter Matt
  • Start date Start date
M

Matt

Basic system and problem:

Machine is running Windows XP Professional with Office
2002 Professional. All patches have been applied so the
OS and office application base are "up to date".

When the user right-clicks a document and selects "Send
To | Mail Recipient" from the menu, it opens a new
message as it is supposed to. The message window appears
normal and the document shows that it is attached. The
user then selects the recipients from their address book
list. The message looks completely normal.

When they click the "Send" button, nothing happens. The
button changes appearance, but the message screen stays
open and does not do anything.

This issue popped up within the last two weeks only and
the system worked fine prior.

Attempted troubleshooting:

Initially we were using Word 2002 as the mail editor. We
have tried to change to the default Outlook 2002 mail
editor, but the problem still persists. A note, if we
select "New Message" from within Outlook, we can attach
the document "externally" and address it as is normal.
These messages send without any problem.

We have reloaded Office 2002 onto the machine after a
complete uninstall for the suite. This has not fixed the
problem either.

Any ideas?
 
Matt,

Couple of questions for you. 1) Is this only one
particular document or have your verified that it may be
others as well? 2) Location of the file? Network or
local system? If network try copying to local system,
open document and try to send again.
I never liked the send to from within office as you are
sending an uncompleted document. Remember there is
always a temp file opened.
 
Thanks Ken,

We have tried it with several Word documents as well as
some spredasheets and pictures. Same result for all.
The documents are on the desktop, thought we did try
sending from "My Documents" as well, so the locations are
local. The documents are "closed" when we use the right
click menu.
 
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