Outlook read receipt help

  • Thread starter Thread starter Tony Duarte
  • Start date Start date
T

Tony Duarte

When somebody requests a "Read Receipt" my outlook automatically sends
it. I want control of who gets that receipt and who doesn't. I have
Outlook 2000 and I can go to Tools/Options/E-mail Options.../ TRACKING
OPTIONS... and the option is there...but it is greyed out (May be
because I'm at work and the network that I'm running doesn't allow
this to be changed...) but I just want to check if anybody knows of a
way to change this?

(I have added an extra field that tells me if people are asking for a
receipt or not and I changed the "marked message as read" to be able
to block it) but this is somewhat very rough and not elegant way to
do it... any ideas?

Thanks for the help,

Tony Duarte
 
Hi Tony,

I answered your question already on your previous post of the 6th. Don't
multipost but just use Find to find your messsage.

---copy of original answer---
If the options is greyed out it could be that your administrator has set
this as a policy. Check with your IT-department if they know this and why
this is set in your organisation.

If it is not a policy; please check back :-)
 
No man, you didn't answered it... your advise was useless and I didn't
get any other response, that's why I tried the other group. Thanks
for trying mate, but really... "that's the way things are" is not
what I was looking for... I would ask you to please don't post an
answer that you know won't be helpful.

I don't mean to be rude, but really... you pushed it with this e-mail.

Cheers,

Tony
 
Yes I did answered it; the post shows up in both the NNTP and webversion of
this newsgroup.

Also the answer wasn't useless; I asked you to verify with your
administrator if this was a company policy or not and if you made sure it
wasn't that you could post that back to the newsgroup. I never said "that's
just the way thing are" and there is nothing in my post to you that refers
to that.

Besides that you need to post more info if you still want me to help you
out. Like the mode Outlook is using and what e-mailservice you are using
(Exchange, POP3, IMAP, HTTP, other...) and what steps you already took to
try to solve the problem. Also you still need to verify whether this is a
company policy or not. Since the default is not to send the reply the
setting must be made hard somewhere.

I don't mean to be rude either but you should really mind your tone to
people who are there putting in their spare time to help you with a problem
you or your IT department should solve. Answering your question with a
question is also very common in newsgroups as we aren't mindreaders and
sometimes need more info than posted about your problem in order to come
with a possible solution.

Regards
--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

-----
 
Tony, The disable read receipt option only works for internet email
(it says so right next to it, for those of us who can read). If you're
at work then most likely you're running off of an exchange server, you
have to get a 3rd party tool...

2 years ago I used to use a little add-in from MicroGarden; but now we
switched to Lotus Notes. If it's not still available, try to search
for "outlook" on download.com or another shareware site.
 
Apologies then, you obviously had the best intentions at heart, I just
misinterpreted some of your comments. Anyway, the server is
Exchange, the administrator won't change the policy basically because
I'm the only one who wants it (he says, though since I've found there
are several of us who object to this information being sent without
our authorization). Anyway, the way I fixed it so far is by adding
the "receipt" label to my preview box, so I know who is asking for one
and if I don't want them to get a receipt back, I simply don't open
their e-mail (I can read it from the preview pane). That way I
control when I tell them that I have read their message.

Anyway, I think the third party option is the only way to go, but all
our companies machines are locked and we can't install any software
that is not approved, and since the software has to be scripted if I
wan to add it, they won't do it unless I can give them a business
reason that justify their (by the way, ridiculous) internal charges
for it.

So, it seems I'll have to leave with the less elegant solution I
found.

Somebody actually said that you can write a "rule" to automatically
check all "receipt requesting" e-mails into a special box so you can
deal with them later (a bit better than what I'm doing now) but I
couldn't find any "rules" that referred to the read receipt.

Again, apologies if I was rude to you, I thought you were being rude,
that's why the reply...obviously that wasn't your intention, so I
apologize for misunderstanding you.

Thanks again for trying,

Tony
 
Yeah, I know. And yes, I'm running of Exchange server. I found a
third party tool somebody else suggested, (will try to find yours, and
see if it works) but unfortunately our machines are "locked" so we
can't install software either (if it write to the registry or writes
any .dll files to the WINNT directory) I could if the software can run
of a specific directory in the C: drive, but the moment if tries to
touch any other part of the C: it won't be allowed access...we'll try
your suggestion if I fing...but to work with Outlook, more than likely
it will need access to the C drive.

anyway, thanks for trying

Tony
 
Hi Tony,

All forgotten, alright? ;-)

Anyway, I think I can provide you a solution but it involves some
co-operation of your administrators.

Basically the issue is that the default must be to send a receipt as that is
what the majority wants according to them. Using policies enforces this
setting but doesn't allow the minority (including you) to change it.

The answer is creating a default that can still be changed. This can be
achieved by using registry settings instead of policies. When the registry
setting is imported by the use of reg-file in the logon script the setting
is made but can be changed during the session. The next time you logon the
setting will be placed back to the default but I think changing that back is
less of a hassle to you than what you are doing now. Also you could create a
simple bat-file that runs after you are logged on (by Scheduled Tasks) so it
changes it back straight away.

The registry setting is the following (for Outlook 2003);
[HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Mail]
The value is Receipt Response
0 = Always send a response
1 = Never send a response
2 = Ask me before sending a response

I hope this solves your issue (if the administrators let you...)

Good luck and regards,
--
Roady
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Pictures of the latest Longhorn Build 4051
www.sparnaaij.net

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