Outlook profiles on XP

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am having problems getting a second profile set up on some XP Pro computers. The computers are just logging in as an admin account, and the first Outlook profile works just fine. When we try to add a second Outlook profile, it gets to the point of checking the email account, by asking for a username and password, but always says it is invalid. I've tried different accounts, and none work, I've set up a new user on the machine and logged in tried to add the profile, but the same thing happens. Any help would be appreciated. Thanks
 
Bruce Friederick said:
I am having problems getting a second profile set up on some XP Pro computers. The computers are
Click to expand...
just logging in as an admin account, and the first Outlook profile works just fine. When we try to
add a second Outlook profile, it gets to the point of checking the email account, by asking for a
username and password, but always says it is invalid. I've tried different accounts, and none work,
I've set up a new user on the machine and logged in tried to add the profile, but the same thing
happens. Any help would be appreciated. Thanks

Use Outlook Profiler.
http://goff.nu/products/windows/profiler/index.html
 
Bruce,

Have you set the authentication method to "None" in the profiles? This
setting is on the Advanced tab for the properties of the Exchange account.

Thanks,

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Bruce Friederick said:
I am having problems getting a second profile set up on some XP Pro
Click to expand...
computers. The computers are just logging in as an admin account, and the
first Outlook profile works just fine. When we try to add a second Outlook
profile, it gets to the point of checking the email account, by asking for a
username and password, but always says it is invalid. I've tried different
accounts, and none work, I've set up a new user on the machine and logged in
tried to add the profile, but the same thing happens. Any help would be
appreciated. Thanks
 
Thanks for the suggestions, but the authentication tip didn't work either. It happens on XP as well as 98 machines.
 
Bruce,

Are there any non-Passport credentials listed when you run the following
command line:

control keymgr.dll

If so, check out the properties. Any cached NTLM credentials could be passed
to the Exchange server.

Thanks,

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Bruce Friedeick said:
Thanks for the suggestions, but the authentication tip didn't work either.
Click to expand...
It happens on XP as well as 98 machines.
 
On this work station, there was only one passport account listed there, so it must not be that. I tried deleting all the Outlook profiles that were on this workstation and creating them again, with no luck. Now when I tried to add the one profile that was working on here, I can't add it back. Thanks for your suggestions. Bruce
 
Bruce,

Does the problem occur if you log into the domain on the machine as one of
the users?

Thanks

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Bruce Friederick said:
On this work station, there was only one passport account listed there, so
Click to expand...
it must not be that. I tried deleting all the Outlook profiles that were on
this workstation and creating them again, with no luck. Now when I tried to
add the one profile that was working on here, I can't add it back. Thanks
for your suggestions. Bruce
 
No, when local, they log onto the domain. The problem is the remote users. We use a VPN for the remote users. Some use a software client, others have the VPN device that authenticates them. We have been using it fine since last fall, but only recently have some users had a problem setting up a profile.
 
Unfortunately, I think the next step would be to trace the client-server
communication. That is not something I can do within the scope of the
newsgroups.

Thanks,

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

Bruce Friederick said:
No, when local, they log onto the domain. The problem is the remote users.
Click to expand...
We use a VPN for the remote users. Some use a software client, others have
the VPN device that authenticates them. We have been using it fine since
last fall, but only recently have some users had a problem setting up a
profile.
 
Thanks for all your help and suggestions. The reason we didn't think it was with the client software was because when you are connected to the VPN, you can ping and see the Exchange server, and when you go to check your email, it asks for username and password, so it is talking to the Exchange server, it must not be able to pass some kind of authentication to it. Thanks again, Bruce
 
Back
Top