D Dean Nov 26, 2003 #1 Does anyone have experience with Outlook Plugins to manage Helpdesk workflow - ticketing, escalation, reporting, etc
Does anyone have experience with Outlook Plugins to manage Helpdesk workflow - ticketing, escalation, reporting, etc
S Sue Mosher [MVP] Nov 30, 2003 #2 There are some Exchange 2000/2003 solutions for this. See http://www.slipstick.com/addins/project_management.htm -- Sue Mosher, Outlook MVP Outlook and Exchange solutions at http://www.slipstick.com Author of Microsoft Outlook Programming: Jumpstart for Administrators, Power Users, and Developers
There are some Exchange 2000/2003 solutions for this. See http://www.slipstick.com/addins/project_management.htm -- Sue Mosher, Outlook MVP Outlook and Exchange solutions at http://www.slipstick.com Author of Microsoft Outlook Programming: Jumpstart for Administrators, Power Users, and Developers
