Outlook not starting

  • Thread starter Thread starter markstro
  • Start date Start date
M

markstro

When I click on the outlook icon, the outlook 2000 splash screen locks
up on my desktop.
When I check the Task Manager outlook shows as
Microsoft(R)Outlook(R).
I can run outlook from Start/Run adding the /safe command.
Any idea why this happens and how to prevent it from happening again.
Thanks, Mark
 
You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
 
Thanks, it worked!!!!!

Jocelyn Fiorello said:
You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
Click to expand...
 
Could you give me the steps on I may "rename
or delete the outcmd.dat file" regarding Outlook 2000.
Thanks,
Guy
 
Search for the file on your hard drive using the Search function in Windows,
then rename it or delete it. It may be in a hidden folder if you're using
Windows 2000 or XP, so make sure you search inside hidden folders.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
 
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