Outlook Mail Delay

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have a new laptop running Windows 2000 and Outlook 2000 that will not download new messages until the user attempts to read a previously unread message. The user is synchronizing outlook and the connection state is automatically controlled. There is no icon in the status tray indicating that the outlook is offline. All other network activity is fine and there is no issue with network connectivity. Any suggestions would be appreciated

TIA
Kevin
 
Do new messages pop up if the user clicks out of inbox to another folder and
then back to inbox?
 
Your VLAN config isn't passing UDP packets, most likely? This may be best
posted in microsoft.public.exchange.admin as it isn't really an Outlook
issue - it's a networking/Exchange one.
 
It has to be, otherwise all of my users would be experiencing the same problem. I have 40 other users on the same network with no trouble. If I log one of the problem users on a different machine, there's no issue, so the problem is definitely on the user's workstation

----- Lanwench [MVP - Exchange] wrote: ----

Your VLAN config isn't passing UDP packets, most likely? This may be bes
posted in microsoft.public.exchange.admin as it isn't really an Outloo
issue - it's a networking/Exchange one

Jim Mickens wrote
 
Anybody know of a way to test whether or not udp packets are getting through the network? Would a pop-up blocker block the udp packets?
 
OK - then see

http://support.microsoft.com/default.aspx?scid=kb;en-us;305572

Jim said:
It has to be, otherwise all of my users would be experiencing the
same problem. I have 40 other users on the same network with no
trouble. If I log one of the problem users on a different machine,
there's no issue, so the problem is definitely on the user's
workstation.

----- Lanwench [MVP - Exchange] wrote: -----

Your VLAN config isn't passing UDP packets, most likely? This
may be best posted in microsoft.public.exchange.admin as it
isn't really an Outlook issue - it's a networking/Exchange one.

Jim said:
I am getting the same behavior out of three of my users.
Click to expand...
Everyone is > on a switched network using Cisco Catalyst 3524XL
switches in a > stacked config. They are set for a single vlan.
The Exchange server > is Exchange 5.5 and all my users are using
Outlook XP/2002 SP2. Two > of the workstations are Windows 2000
and one is Windows XP Pro. I've > looked at some of the KB
articles regarding this problem, and none of > them seem to
apply directly. There's no NAT happening on the network >
(KB304849), and no firewalling between the workstations and the
server (KB815052).
Click to expand...
Click to expand...
 
According to the user, outlook does not download new mail even though it is working online except when they try to read new mail within the folder. Unfortunately, our network is slightly more complicated than Jim's, but I too agree that this should not be a network issue, in that it affects only select users. However, to add a twist, the users that are having problems have the exact same hardware and image as other users not effected. The only additional software on one user is Palm.
 
We're not doing any NAT on our network (plus this was supposed to be fixed in SP1 and we're on SP2), but I may have to try to do the registry entry to try and get around the problem anyway. I'll let you know how it turns out.
 
Back
Top