outlook is frozen.

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  • Start date Start date
G

Guest

I had trouble hotsynching Outlook with my Treo, although it used to work fine. Lately it has synched some but not all files. Then it crashed. The Microsoft Crash Analysis told me to download Office updates and I did. Now Outlook won't work at all. It opens but then freezes and I can only close it with task manager. I have uninstalled and reinstalled to no avail. I tried to run SCANPST.exe but my system doesn't recognize it. I can't access "Tools" because I can't get anything on Outlook but an error tone. I have tried a system restore but my computer tells me the computer cannot be restored to the point before download the updates (Office SP3 and 4)

I am running Outlook 2000 on Windows XP Home.

Does anyone have any ideas?

Thanks.
 
find and delete extend.dat, outcmd.dat (you'll lose custom toolbars) and
*.srs for your profile.

What version of outlook? you can try creating a new profile if it's
Ol98/2000 corp mode or Ol97/2002/2003.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Good morning, Diane

I have done a "Search" and cannot find any of the three files you mentioned. I also used Windows Explorer to look into Office files manually. Are they hidden files? Where would they be

I am using Outlook 9.0.0.6627

Thanks for your advice. I'm sure the files must be here somewhere

J

----- Diane Poremsky [MVP] wrote: ----

find and delete extend.dat, outcmd.dat (you'll lose custom toolbars) and
*.srs for your profile

What version of outlook? you can try creating a new profile if it's
Ol98/2000 corp mode or Ol97/2002/2003

--
Diane Poremsky [MVP - Outlook
Author, Teach Yourself Outlook 2003 in 24 Hour
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide
Author, Google and Other Search Engines (Visual QuickStart Guide

Outlook Tips: http://www.outlook-tips.net
Outlook & Exchange Solutions Center: http://www.slipstick.co
Join OneNote Tips mailing list: http://www.onenote-tips.net
 
Jo said:
I have done a "Search" and cannot find any of the three files you
mentioned. I also used Windows Explorer to look into Office files
manually. Are they hidden files? Where would they be?
Click to expand...

They are hidden files and are usually in %USERPROFILE\Application
Data\Microsoft\Outlook. Enable showing hidden files and folders and you'll
find them.
 
Thanks, Brian

I had already enabled viewing hidden files and folders and had used Explorer to go to the location you specify but found only OUTCMD.Dat. Then I realized my "Search" feature did not search hidden files until instructed it to do so. With that, I also found two copies of extend.dat. I still am unable to find *.srs and still cannot get Outlook to operate despite reboots.
 
Jo said:
I had already enabled viewing hidden files and folders and had used
Explorer to go to the location you specify but found only
OUTCMD.Dat. Then I realized my "Search" feature did not search hidden
files until instructed it to do so. With that, I also found two
copies of extend.dat. I still am unable to find *.srs and still
cannot get Outlook to operate despite reboots.
Click to expand...

I'm stumped. Sory.
 
V9 = Ol200 - it doesn't use *.srs. Did it work ok deleting the others?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Jo said:
Good morning, Diane,

I have done a "Search" and cannot find any of the three files you
mentioned. I also used Windows Explorer to look into Office files
manually. Are they hidden files? Where would they be?

I am using Outlook 9.0.0.6627.

Thanks for your advice. I'm sure the files must be here somewhere.

Jo

----- Diane Poremsky [MVP] wrote: -----

find and delete extend.dat, outcmd.dat (you'll lose custom toolbars)
and
*.srs for your profile.

What version of outlook? you can try creating a new profile if it's
Ol98/2000 corp mode or Ol97/2002/2003.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


jo said:
I had trouble hotsynching Outlook with my Treo, although it used to work
fine. Lately it has synched some but not all files. Then it crashed. The
Microsoft Crash Analysis told me to download Office updates and I did. Now
Outlook won't work at all. It opens but then freezes and I can only close
it with task manager. I have uninstalled and reinstalled to no avail. I
tried to run SCANPST.exe but my system doesn't recognize it. I can't access
"Tools" because I can't get anything on Outlook but an error tone. I have
tried a system restore but my computer tells me the computer cannot be
restored to the point before download the updates (Office SP3 and 4).
Click to expand...
Click to expand...
 
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