Outlook HTML emails suddenly blank

  • Thread starter Thread starter Dan Sumption
  • Start date Start date
D

Dan Sumption

As of this morning, all HTML emails I receive in Outlook appear blank
- I can see the sender, subject etc. but the actual body is just a big
empty white box.

I tried right-clicking to view source, but I don't get any context
menu any more when I right-click.

I also tried "save file as..." and saved it as an HTML file - the
resulting file is completely empty.

This is happening with emails from multiple sources, and I know that
they definitely ought to contain some content.

It appears that perhaps some DLL which deals with the HTML in Outlook
has become corrupted. I have made a couple of changes recently -
specifically, I installed the latest set of Microsoft critical updates
and also Apple iTunes.

Has anybody else experienced a similar problem, or does anybody know
how I can fix this? Not being able to read the HTML emails that sadly
75% of my contacts now seem to send me is, obviously, quite a major
problem. Text mails, by the way, are fine.

TIA
Dan Sumption
 
This is happening to me too.
Last time I fixed it by running scanpst.exe (inbox repair
tool that is in your programme files/common files area)
and getting it to "fix" my outlook.pst file.

Once it had run it said it hadn't done anything but
afterwards I could see HTML emails.

Unfortunately it has happened again and so it seems it was
at best a temporary solution...

If you find a better answer I'd love to know.

id.
 
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