Outlook has started coming up with wizard

  • Thread starter Thread starter Jason
  • Start date Start date
J

Jason

Hi,

My Outlook has started coming up with the wizard like it was first
installed. How would this have happened?

Thanks,
 
We don't know.

We don't even know what version of Outlook you have so how could we?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Jason asked:

| Hi,
|
| My Outlook has started coming up with the wizard like it was first
| installed. How would this have happened?
|
| Thanks,
 
Jason said:
Milly Staples wrote ...

XP,2002,2003 have the same startup wizard. Using 2003.
Click to expand...

While you can multiple different versions of other components of MS
Office concurrently installed (Word, Excel, Access, PowerPoint, etc.),
there can be only ONE instance of Outlook installed at a time on a host.
 
Installed Office Pro 97 then every program apart from Access was replaced
with 2003. The option for Outlook is greyed out and states only one version
can be installed hence it is 2003. I left Access 97 and Access 2003
installed.
 
Jason said:
...

Installed Office Pro 97 then every program apart from Access was replaced
with 2003. The option for Outlook is greyed out and states only one version
can be installed hence it is 2003. I left Access 97 and Access 2003
installed.
Click to expand...

Reboot Windows into its safe mode. Then reboot again but go into normal
mode. Retest to see the install wizard comes up again (I'm assuming
this is what you meant by "wizard").

Is the install wizard actually rerunning? Or is it just a prompt asking
for the install CD to read from it for an update?
 
You could be using Outlook 97 or 2007. In any event, have you tried
creating a new Outlook profile? Starting Outlook in Safe Mode? Doing a
Detect and Repair?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q



XP,2002,2003 have the same startup wizard. Using 2003.
We don't know.

We don't even know what version of Outlook you have so how could we?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Jason asked:

| Hi,
|
| My Outlook has started coming up with the wizard like it was first
| installed. How would this have happened?
|
| Thanks,
Click to expand...
Click to expand...
 
No, its the Outlook email wizard - like the first time Outlook is opened
after Outlook/office is installed.
 
Jason said:
No, its the Outlook email wizard - like the first time Outlook is opened
after Outlook/office is installed.
Click to expand...

When you use the Mail applet in Control Panel, do you actually have any
accounts defined for Outlook to use?
 
Jason said:
There is no Mail in control panel. What is applet?
Click to expand...

If a MAPI-enabled e-mail client is installed, MAPI is added to the host
and that includes a "Mail" named applet in Control Panel. If you don't
see an applet named "Mail" in Control Panel, maybe you don't have
Outlook properly installed or you perform a migrate that didn't
complete. Also see http://support.microsoft.com/kb/937763.

If you're using Vista, you'll have to figure out how to configure the
Control Panel display to get rid of the Fisher-Price kiddie fluff
display to eliminate the categorization of configuration settings. I
have done it in Vista but don't use it often enough to remember how to
get rid of that fluff crap in Control Panel. As I recall, under Vista,
there is the "View 32-bit control panel items" category if you are using
a 64-bit version of Window Vista. You didn't mention WHICH version of
*Windows* that you use so you'll have to dig around to find where the
Mail applet got hidden in Vista.

So back to my prior question, did you ever define e-mail accounts for
Outlook to use? Your original post implies that Outlook was working
with one, or more, e-mail accounts and then stopped but that's an
implication as you don't actually say that you were successfully *using*
Outlook before.
 
If you are using Vista 64 bit, you need to enable 32 bit .cpl in control
panel.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Jason asked:

| There is no Mail in control panel. What is applet?
| || Jason wrote:
||
||| Vanguard wrote:
|||| Is the install wizard actually rerunning? Or is it just a prompt
|||| asking for the install CD to read from it for an update?
|||
||| No, its the Outlook email wizard - like the first time Outlook is
||| opened after Outlook/office is installed.
||
|| When you use the Mail applet in Control Panel, do you actually have
|| any accounts defined for Outlook to use?
 
yes -was working on XP Pro
VanguardLH said:
If a MAPI-enabled e-mail client is installed, MAPI is added to the host
and that includes a "Mail" named applet in Control Panel. If you don't
see an applet named "Mail" in Control Panel, maybe you don't have
Outlook properly installed or you perform a migrate that didn't
complete. Also see http://support.microsoft.com/kb/937763.

If you're using Vista, you'll have to figure out how to configure the
Control Panel display to get rid of the Fisher-Price kiddie fluff
display to eliminate the categorization of configuration settings. I
have done it in Vista but don't use it often enough to remember how to
get rid of that fluff crap in Control Panel. As I recall, under Vista,
there is the "View 32-bit control panel items" category if you are using
a 64-bit version of Window Vista. You didn't mention WHICH version of
*Windows* that you use so you'll have to dig around to find where the
Mail applet got hidden in Vista.

So back to my prior question, did you ever define e-mail accounts for
Outlook to use? Your original post implies that Outlook was working
with one, or more, e-mail accounts and then stopped but that's an
implication as you don't actually say that you were successfully *using*
Outlook before.
Click to expand...
 
Jason said:
yes -was working on XP Pro
Click to expand...

Was working on XP Pro. So presumably you are still using Windows XP
Pro. But you said there is no Mail applet in Control Panel. Did you
sort that list of applets in Control Panel to make sure that "Mail" was
somewhere else in the list than you expected?

In the registry, go to "HKEY_CURRENT_USER\Control Panel\don¢t load".
Anything listed there?

Have you tried running the Mail applet directly instead of using a link
to it in Control Panel? Try running:

C:\Program Files\Common Files\System\Mapi\1033\MLCFG[32].CPL

I don't remember when the "32" is included in the filename. For me
using OL2002 on Windows XP, it's mlcfg32.exe.
 
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