Outlook hangs on startup

  • Thread starter Thread starter Lawrence Rodney
  • Start date Start date
L

Lawrence Rodney

All machines on the network have been working properly.
3 Windows XP Pro machines had Outlook 2000 hang on
opening. The splash stays up with the Outlook window
behind it but closes after about 1+ minutes. Sometimes it
just hangs and I have to end program because it shows that
it is not responding. I receive no error messages. I
have uninstalled and reinstalled it on 1 machine with the
same results.

I looked at at the processes when starting Outlook and
Outlook.exe starts and then goes to 0% after a few seconds.

I have done a complete virus scan with nothin found using
the latest virus definitions. I have also turned off auto-
protect with the same results.

This has been going on for about a week now and have tried
several solutions, of which none had any positive results.
 
You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: Since you're using Windows XP, you'll need to search in hidden and
system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


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