Outlook hangs on exit

[Danny]

Hi everyone

I am hoping someone can help me with this weird problem.
I have searched elsewhere and come here as a last resort.
We have a large network which comprises of Windows 2000
and Windows XP machines, we are running outlook 2000 with
latest office SP + hotfixes. We are running an exchange
2003 server.

When the majority of our users close down outlook on
their clients - it exits and then the closing box just
stays on the screen, the only way to end it is to go into
task manager and kill outlook.exe.

I read that it could be because of Word, but we don't use
word as our mail editors, I've also read that it could be
down to add-ins, we have none installed. However we have
the following listed in the add-in manager:

Exchange scan
Delegate access
Deleted items recovery
Net folders
Exchange extension commands
Exchange extension property pages

Can anyone shed any light here?

Thanks in advance

 

[Elmer]

Welcome to the club ... I've been trying to find a
solution for some time. I've got PCs that run 2K & XP
w/Outlook2K and "some" of the systems hang on close. The
resultion so far is to "End Task". If you go on the
Process tab and then end the Outlook.exe process the
mapisp32.exe will end in a short time.
One machine I've set up 2 profiles - one closes OK the
other locks. On that PC I also get a archive pst error
pertaining to off-line files but there's nothing set to
save or archive the pst. We're running Exchange2K.
FYI - Personally I'm running XP w/Outlook2K3 and it has 4
profiles that work perfect. There is no mapisp32.exe
process running.
I hope this adds to the definition of the problem and
prompts for an eventual solution.

 

[Danny]

Thanks for the reply

No we don't use any forms or anything, I don't have a pst
or any archives. I DO have a personal address book
though......I'm a little bemused by it.

Hope this is helpful

 

[DanB]

I had a client who had a similar problem. I searched MS
KB and found an article which required a hot fix from
MS. I called and got the fix. I installed both files
and restarted. Opened Outlook and it closed w/o locking
up.

I am to receive an email from MS concerning the steps and
incident # for you to refer to.

Let me know if the problem still exists.

Thanks,

dB

 

[Guest]

I had a client who had a similar problem. I searched MS
KB and found an article which required a hot fix from
MS. I called and got the fix. I installed both files
and restarted. Opened Outlook and it closed w/o locking
up.

I am to receive an email from MS concerning the steps and
incident # for you to refer to.

Let me know if the problem still exists.

Thanks,

dB

 

[Guest]

I had a client who had a similar problem. I searched MS
KB and found an article which required a hot fix from
MS. I called and got the fix. I installed both files
and restarted. Opened Outlook and it closed w/o locking
up.

I am to receive an email from MS concerning the steps and
incident # for you to refer to.

Let me know if the problem still exists.

Thanks,

dB

 

[Guest]

I also have some clients who are experiencing this problem. Do you have the
KB article and /or hotfix from MS.
Thanks - Tom

 

[Guest]

Did you ever get a fix to this issue. I'm currently experiencing this as
well.

Thanks!
Russ

 

[Roady [MVP]]

See http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

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