Outlook hanging when I try to forward

[Polli]

This has begun in the last month, using Outlook 2003, with XP sp3

I will hit forward, then type a message. When I hit send, I get a message
that Word has to close. Then it recovers the message. But after that
Outlook freezes, anytime I click on it I get a beep. When I end the process
in task manager, the error reporting gives this:
szAppName : OUTLOOK.EXE szAppVer : 11.0.8217.0 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

I find the only way to forward that particular message is to copy the
contents to a new email. This doesn't happen on all forwards, and
occasionally happens on a reply as well.

I have tried the scanpst.exe tool, as well as running virus scans, chkdisk,
cleanup and defrag.

What next? Any help would be appreciated! Thanks!

 

[Roady [MVP]]

Does it work when you have Outlook set as the email editor instead of Word?
If so, it might indicate a conflict with a Word addin that you might have
installed.

 

[Polli]

I don't know, I always use HTML messages since I do email announcements for a
group of 100 families. I don't believe I have installed any addins lately.
Is there somewhere to check?

 

[Roady [MVP]]

That has nothing to to with your email editor.
Switch it to Outlook and post back results.
Tools-> Options-> tab Message Format

 

[Polli]

I have made the change and will report back. It only happens occasionally,
so it may be a while before I'm sure if there's a change.

Again, thanks for your help!

 

[Polli]

After disabling Word as editor, I found that there were about 20 Google
Desktop buttons hidden in the Outlook Toolbar! I have deleted all of them.
There is also an Avery Assistant Toolbar.

So far things are doing well. Is it possible the multiple Google Desktop
Toolbars were causing problems?