Outlook, frozen after power cut......

  • Thread starter Thread starter Vivian Haynes
  • Start date Start date
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Vivian Haynes

We had a power cut yesterday evening and after I restarted
the computer, Outlook opened but immediately froze. I can
see there are 22 unopened messages, but can not see them,
as the mouse will not to anything. How can I fix this? I
have run defrag and scan disk, to no vail. I have also run
the inbox repair program.
Any ideas? Thanks....
Vivian
 
You may have a corrupted outcmd.dat file. This is the file that stores
your toolbar customizations, and when it becomes corrupted, Outlook
can't use it at startup to build your toolbars, thus causing the
hangups. Try renaming or deleting your outcmd.dat file while Outlook is
closed. Renaming it might be the best idea if you have a lot of
customizations that you'd prefer not to lose; that way if renaming the
file doesn't solve your problem, you may be able to restore it later
when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in
hidden and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***
 
I am having a similar problem except all I get when I try
to open Outlook is the opening logo frozen on my screen,
after a couple of hours it eventually opened but Outlook
appears to be frozen, I can't even see the messages. This
has happened twice. The only way to close it is to
ctrl+alt+delete. Where do I find the inbox repair
program? I do not have any toolbar customizations so that
file hasn't been altered any as far as I know. Any
ideas? Thanks, Sue
 
If the file exists, delete it or rename it anyway -- it can't hurt if
you don't have any customizations to lose. The Inbox Repair Tool is a
file called scanpst.exe and a search of your hard drive should turn it
up; however, I don't think using it will solve your problem in thise
case. It's used to fix errors in the .PST file.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***
 
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