Outlook fails to connect to exchange every second day.

  • Thread starter Thread starter rob lynch
  • Start date Start date
R

rob lynch

Hi,

I have a client who uses exchange and asked about a bizzare behaviour they
have been experiencing. Apparently every (approximate) two days when they
come into the office their outlook will fail to connect to exchange. What
they have been doing to fix this is to Reboot exchange. For some reason this
is working.

What I am hoping to find is a "fix" that doens't require a reboot. :)

There seems to be an error in the event log indicating that the exchange
database is larger than it is allowed to be. Could this cause the experience
they are seeing?


Any clues would be appreciated.

I am a dba/developer so Exchange is a bit of a mystery to me.

Thanks in advance

Rob
 
In all the years I've worked with Exchange servers, I've never come across a
scenario when I had to reboot the server on a regular basis. Exchange works
best when installed and configured correctly and then left to do what it
does best.

If there is an error stating that the store is too large, this can be an
issue. How big is the store? What does the event error say?
 
Yes, it could be the store that is causing the problems. This can cause the
exchange services to shut down and that stops the mail flow. I'd probably
make a second store and move some users to it. Then identify the cause of
it being too big - not enough disk space, old mail, or unemptied trash/junk
folders etc.

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