Outlook Express

  • Thread starter Thread starter akaJackO
  • Start date Start date
A

akaJackO

When trying to open email the following shows

Windows Security

Logon onto pop3.freeserve.com

Please verify that both the Username and Password are correct for your mail
server

UserName:

Password:


I know both the Username & Password, but it will not accept it, when it does
not reconise it, it shows up with this message

Account: 'pop3.freeserve.com', Server: 'pop3.freeserve.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Invalid login/password pair', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Can anyone help

Thanks

Andy
 
akaJackO said:
When trying to open email the following shows

Windows Security

Logon onto pop3.freeserve.com

Please verify that both the Username and Password are correct for your
mail
server

UserName:

Password:


I know both the Username & Password, but it will not accept it, when it
does
not reconise it, it shows up with this message

Account: 'pop3.freeserve.com', Server: 'pop3.freeserve.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Invalid login/password pair', Port:
110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Can anyone help

Thanks

Andy
Click to expand...

You have the wrong server name it should be pop.freeserve.com not
pop3.freeserve.com.
Tools menu>accounts>select your account>properties>server tab.
 
Do that username and password work when logging in to your webmail
portal? If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
mac said:
akaJackO said:
When trying to open email the following shows

Windows Security

Logon onto pop3.freeserve.com

Please verify that both the Username and Password are correct for your
mail
server

UserName:

Password:


I know both the Username & Password, but it will not accept it, when it
does
not reconise it, it shows up with this message

Account: 'pop3.freeserve.com', Server: 'pop3.freeserve.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Invalid login/password pair', Port:
110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Can anyone help

Thanks

Andy
Click to expand...

You have the wrong server name it should be pop.freeserve.com not
pop3.freeserve.com.
Tools menu>accounts>select your account>properties>server tab.


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx
Click to expand...


Hi tried it with just POP but still the same message appears, this only
started happening on saturday.

I'm well confused on this

Regards

andy
 
mac said:
mac said:
You have the wrong server name it should be pop.freeserve.com not
pop3.freeserve.com.
Tools menu>accounts>select your account>properties>server tab.
Click to expand...

Forget that, both of those server names work for me.

Can you login to your webmail account page with the PW & UN?
http://fsmail03.orange.co.uk/webmail/en_GB/login.html

Are you using OE in XP or WM in Vista?


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx
im using vista would it be easier if i could go back to a restore point if i can find it
Click to expand...

Regards

Andy
 
akaJackO said:
Regards

Andy
Click to expand...

Did you try to login at the site I gave you?

Andy, tell me about the account, is an account that you had previously on
dial-up and have since changed to Broadband?
 
Regards

Andy
Click to expand...


I am guessing that you have a suspended account, if you do not dial in
within 90 days they suspend your account, after 260 days it dies and can't
be retrieved.


Go to the Orange homepage>help and support>search with the text below,
(copy/paste it to the orange search line.)

retrieving your suspended dial-up account
 
mac said:
Regards

Andy
Click to expand...


I am guessing that you have a suspended account, if you do not dial in
within 90 days they suspend your account, after 260 days it dies and can't
be retrieved.


Go to the Orange homepage>help and support>search with the text below,
(copy/paste it to the orange search line.)

retrieving your suspended dial-up account


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx
I left orange in july 2009 im now with BE last time i had dial up was in 2002
Click to expand...

my outlook express has been working fine til saturday

Regards

Andy
 
Gary VanderMolen said:
Do that username and password work when logging in to your webmail
portal? If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


akaJackO said:
When trying to open email the following shows

Windows Security

Logon onto pop3.freeserve.com

Please verify that both the Username and Password are correct for your mail
server

UserName:

Password:


I know both the Username & Password, but it will not accept it, when it does
not reconise it, it shows up with this message

Account: 'pop3.freeserve.com', Server: 'pop3.freeserve.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Invalid login/password pair', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Can anyone help

Thanks

Andy
Click to expand...
.
Hi
Click to expand...

when i turn the Norton Anti Virus off or on i still get the same problems as
per my first enquiry, i have set up new usernames and passwords but it just
wont let me use them it just says connecting then it says i require a
username and password

Regards

andy
 
my outlook express has been working fine til saturday

Regards

Andy
Click to expand...

From the Orange Help site:
http://help.orange.co.uk/orangeuk/s...ndererurl.jsp?DocId=234443&Module=selfservice

"If you don't connect to a Dial-up Pay As You Go account at least once
every 219 days, the account will suspend or become inactive.

When this happens, you'll receive the 'invalid username and password' alert
if you try to dial up using the account or, if you use the email address
from another connection, youÂ’ll receive email notification.

In order to keep your Dial-up Pay As You Go account active, youÂ’ll need to
dial up and connect at least once every 219 days, otherwise it will go
through the following stages before being completely deleted from our system
and it canÂ’t be restored"

After 219 days of inactivity an accountÂ’is suspended, meaning that on day
220:

you'll be unable to dial up and connect using your Dial-up Pay As You Go
account
you'll still be able to send and receive emails
weÂ’ll send you an email to notify you that your accountÂ’s suspended
After 225 days of inactivity an accountÂ’s still suspended, meaning that on
day 226:


If you left orange in July 2009 you are at the 219 day stage.
 
Norton security products are among the top three troublemakers for
Windows Mail. First, be sure to disable its email scanning, for the
reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Also, since Norton corrupted that account, there may be no improvement
until you delete the account, restart Windows Mail, then recreate the account.

Disabling the Norton's email scanning is sometimes insufficient. If so,
do a trial uninstall, followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If that cured the problem, try reinstalling Norton Antivirus, but use 'custom'
install so you can unselect installing its email scanning engine.

Another option (instead of reinstalling Norton) is to install a more compatible
antivirus, such as the free Microsoft Security Essentials:
http://www.microsoft.com/security_essentials/

Still another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of overly intrusive antivirus products:
http://download.live.com/wlmail



--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


akaJackO said:
Gary VanderMolen said:
Do that username and password work when logging in to your webmail
portal? If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


akaJackO said:
When trying to open email the following shows

Windows Security

Logon onto pop3.freeserve.com

Please verify that both the Username and Password are correct for your mail
server

UserName:

Password:


I know both the Username & Password, but it will not accept it, when it does
not reconise it, it shows up with this message

Account: 'pop3.freeserve.com', Server: 'pop3.freeserve.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Invalid login/password pair', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Can anyone help

Thanks

Andy
Click to expand...
.
Hi
Click to expand...

when i turn the Norton Anti Virus off or on i still get the same problems as
per my first enquiry, i have set up new usernames and passwords but it just
wont let me use them it just says connecting then it says i require a
username and password

Regards

andy
Click to expand...
 
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