Outlook Express (XP) has crashed!!

  • Thread starter Thread starter emgordon \(remove\)
  • Start date Start date
E

emgordon \(remove\)

Yes, my Outlook Express has crashed. Nothing responds
and my curser won't move at all.
I know I have mail waiting but OE is unable to receive it
so I have to access it via my web-mail at the moment.
My Cable company have checked all my settings and
everything is perfect.
Internet Explorer works fine. In fact all my other
programmes are working with no trouble.
But, as soon as I go into OE I am faced with a frozen
screen and a curser that won't move so I have to close
down. Ctrl, Alt, Delete does nothing and shws OE is
running although it is not responing.
I have tried it many times over the last 3 days.
It all seem to happen after I exported the address book
to a Yahoo mail account although I can't think that that
wuld have created a problem.
I have scanned for a virus. I have Liveupdate. I have
SpyBotS&D and also Spyware Blaster and they show all
clear.I have run System Resore taking it back to a date
when all was in order but that doesn't do anything. It
remainsfrozen. Please help.
 
Hi,

Reinstall Outlook Express.

Go to the Control Panel/Folder Options/View tab, set it to "Show hidden
files and folders" and uncheck "Hide protected operating system files
[recommended]". Also uncheck "Hide extensions for known file types".

Then, open Windows Explorer from Start/All Programs and go to the
C:\Windows\Inf folder. Locate the msoe50.inf file, right-click it and choose
install.

You may need to either insert your WinXP CD or know where your I386 folder
is located on the hard drive. You may also need to know where the
\ServicePackFiles folder is (usually under the Windows directory).

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
What error report appears in Event Viewer?

The key information is the Event ID and the source! Post details here and you may get some answers.

1. To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, double-click Event Viewer and select System for system errors or Application for application errors. Look for Error in the Type column and double click on Error to reveal a Description of the error. This can be copied by using Clipboard Viewer (see later).

2. Part of the Description of the error will include a link, which you should double click for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

3. For some errors you will find "+ Related Knowledge Base Article", which if double clicked takes you to the Knowledge Base Article containing a suggested solution.

There always seems to be a step 2 but not always a step 3.

A tip for posting copies of Error Reports (Step 1). Run Event Viewer and double click on the error you want to copy. In the window which appears is a button resembling two pages. Double click the button and close Event Viewer. Now start your message ( email )and do a paste into the body of the message. This will paste the info from the Event Viewer Error Report complete with links into the message. Make sure this is the first paste after exiting from Event Viewer. It can be helpful to place a shortcut to Event Viewer on your Desktop.



~~~~~~


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA
(e-mail address removed)
Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.

~~~~~~~~~~~~~~~~~~~~~~~~
 
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