Outlook Express won't send e-mail

[Jon_Dear]

My friend's computer got all messed up and we had to call Dell. After
different attempts to correct the problem, the tech had us reinstall XP Home
Edition. The XP disk formatted drive C and had what we thought was a easy
and perfect re-install. However, his Outlook express can receive mail but
cannot send mail. He gets an error message stating could not connect to
server. We have talked to his ISP (Comcast cable), verified the server
settings (POP3, incoming mail and outgoing mail, but to no avail. Anyone
have any ideas about this?

Jon

 

[Frank Saunders, MS-MVP, IE/OE]

What is the complete error message?

Try turning off email scanning in the anti-virus. It provides no added
protection.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Jon_Dear]

Complete error message as follows: "The connection to the server has
failed: Account mail.comcast.net; Server smtp.comcast.net, Protocol SMTP.
Port 25, Secure (SSL) no. Socket error 10060 Error number OX 800CCCOE"
Can we and how do we reinstall just Outlook Express, and oes OE provide the
Winsocks, etc.

Jon

 

[Frank Saunders, MS-MVP, IE/OE]

Did you try turning off email scanning in your anti-virus?

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
Make sure your anti-virus is turned off.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Nick Goetz]

Complete error message as follows: "The connection to the
server has failed: Account mail.comcast.net; Server
smtp.comcast.net, Protocol SMTP. Port 25, Secure (SSL) no.
Socket error 10060 Error number OX 800CCCOE" Can we and how do
we reinstall just Outlook Express, and oes OE provide the
Winsocks, etc.

Jon

Check your firewall.

Nick Goetz