Outlook Express connects to SMTP, Outlook fails to authenticate

  • Thread starter Thread starter JT
  • Start date Start date
J

JT

The environment is an XP home laptop using a new broadband cable
connection. The cable is supplied by a "vertical market" supplier to a
retirement complex, not directly one of the usual cable suppliers.

After configuring, the Outlook internet connection test tool asserts
that the system finds the smtp server, but doesn't have permission to
log in to send test mail.

The pop3 half of the link works perfectly - email can readily be
retrieved from the server. None of the choices on the smtp tab
significantly change this behavior. There are basically four choices -
no authentication, authenticate using the same information as for
pop3, authenticate using a different login, or authenticate by
accessing pop3 first. They all fail in the same way.

OTOH, Outlook express, with fewer user-selectable choices, manages to
connect to both servers just fine.

Your suggestions will be way more than merely 'welcome'!!!
 
JT said:
The environment is an XP home laptop using a new broadband cable
connection. The cable is supplied by a "vertical market" supplier to a
retirement complex, not directly one of the usual cable suppliers.

After configuring, the Outlook internet connection test tool asserts
that the system finds the smtp server, but doesn't have permission to
log in to send test mail.

The pop3 half of the link works perfectly - email can readily be
retrieved from the server. None of the choices on the smtp tab
significantly change this behavior. There are basically four choices -
no authentication, authenticate using the same information as for
pop3, authenticate using a different login, or authenticate by
accessing pop3 first. They all fail in the same way.

OTOH, Outlook express, with fewer user-selectable choices, manages to
connect to both servers just fine.

Your suggestions will be way more than merely 'welcome'!!!
Click to expand...

Hi JT,

which ISP do you use? Are you sure that all Accounts settings are right?
If you want to test the accounts setting, which error message do you get?
 
Thanks for the questions, Andreas. Unfortunately, I already posted
everything useful. As mentioned, the ISP is an eclectic one I presume
you won't know - it's associated with a cable service dedicated to
retirement communities.

Since the log-in settings are same for OE as Outlook, I was hoping for
a comment on how the two might deal differently with SMTP.
 
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