Outlook.exe has generated errors and will be closed by windows

  • Thread starter Thread starter Jay
  • Start date Start date
J

Jay

Got the above error, out of the blue. Tried knowledgebase
article 297010 to no avail. Any clue how to fix this????
 
Jay said:
Got the above error, out of the blue. Tried knowledgebase
article 297010 to no avail. Any clue how to fix this????
Click to expand...

I'm getting same error message here, also "out of the blue" and totally
unexpected. Office 2000, Windows 2000, Outlook installed as CW option
(using Exchange 2000 here).

This error is happening whenever I try to create a new appointment on the
calendar. I can CNTL-click and drag an existing appointment to make a copy,
and then modify it, it is fine. Except when there are invitees -- such as
for a meeting -- then even modifying a copy will cause Outlook.exe to
terminate. The error listed in Dr. Watson is "Exception number: c0000005
(access violation)" and shows the fault here:

State Dump for Thread Id 0x688

eax=0006ed44 ebx=0006f5a0 ecx=0006f5a0 edx=00000003 esi=00000004
edi=0006f5a0
eip=3a44356b esp=0006ec2c ebp=0006ec34 iopl=0 nv up ei pl nz na po
nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
efl=00000206


function: HrRegisterForms
3a443556 5b pop ebx
3a443557 0f856fad1b00 jne MAPIMHeapSize+0x2f91 (3a5fe2cc)
3a44355d 5d pop ebp
3a44355e c20800 ret 0x8
3a443561 55 push ebp
3a443562 8bec mov ebp,esp
3a443564 56 push esi
3a443565 8b7508 mov esi,[ebp+0x8]
ss:00ae8b1a=00740066
3a443568 57 push edi
3a443569 8bf9 mov edi,ecx
FAULT ->3a44356b 803e00 cmp byte ptr [esi],0x0
ds:00000004=??
3a44356e 7424 jz DllGetClassObject+0x6e34
(3a44c094)
3a443570 8b450c mov eax,[ebp+0xc]
ss:00ae8b1a=00740066
3a443573 ff4d0c dec dword ptr [ebp+0xc]
ss:00ae8b1a=00740066
3a443576 85c0 test eax,eax
3a443578 741a jz DllGetClassObject+0x3934
(3a448b94)
3a44357a 56 push esi
3a44357b e81a000000 call HrRegisterForms+0x127a (3a44359a)
3a443580 84c0 test al,al
3a443582 0f854fad1b00 jne MAPIMHeapSize+0x2f9c (3a5fe2d7)
3a443588 8a06 mov al,[esi]
ds:00000004=??
3a44358a 8b17 mov edx,[edi]
ds:0006f5a0=3a44a408


I too have done everything listed in kb article 297010 without success. The
crash happens on a brand-new profile with no services except personal
folder, and I try to add an appt to that calendar. So it cannot be anything
with Exchange...

I've used my Office 2000 CD and done a full reinstall of all components,
that didn't work.

I've used kb article 197180, which lists the command line switches
available, and have opened Outlook with every single command line switch, to
try and clean everything up. Didn't work either.

Anyone have any ideas at all???? Unless format C: and reinstall everything
is my only option???

Thanks for any help,
 
I did full uninstall of Office 2000, rebooted, then reinstalled Office 2000.
Reapplied service packs and all seems to be well again.
--

Sue Morton said:
Jay said:
Got the above error, out of the blue. Tried knowledgebase
article 297010 to no avail. Any clue how to fix this????
Click to expand...

I'm getting same error message here, also "out of the blue" and totally
unexpected. Office 2000, Windows 2000, Outlook installed as CW option
(using Exchange 2000 here).

This error is happening whenever I try to create a new appointment on the
calendar. I can CNTL-click and drag an existing appointment to make a copy,
and then modify it, it is fine. Except when there are invitees -- such as
for a meeting -- then even modifying a copy will cause Outlook.exe to
terminate. The error listed in Dr. Watson is "Exception number: c0000005
(access violation)" and shows the fault here:

State Dump for Thread Id 0x688

eax=0006ed44 ebx=0006f5a0 ecx=0006f5a0 edx=00000003 esi=00000004
edi=0006f5a0
eip=3a44356b esp=0006ec2c ebp=0006ec34 iopl=0 nv up ei pl nz na po
nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
efl=00000206


function: HrRegisterForms
3a443556 5b pop ebx
3a443557 0f856fad1b00 jne MAPIMHeapSize+0x2f91 (3a5fe2cc)
3a44355d 5d pop ebp
3a44355e c20800 ret 0x8
3a443561 55 push ebp
3a443562 8bec mov ebp,esp
3a443564 56 push esi
3a443565 8b7508 mov esi,[ebp+0x8]
ss:00ae8b1a=00740066
3a443568 57 push edi
3a443569 8bf9 mov edi,ecx
FAULT ->3a44356b 803e00 cmp byte ptr [esi],0x0
ds:00000004=??
3a44356e 7424 jz DllGetClassObject+0x6e34
(3a44c094)
3a443570 8b450c mov eax,[ebp+0xc]
ss:00ae8b1a=00740066
3a443573 ff4d0c dec dword ptr [ebp+0xc]
ss:00ae8b1a=00740066
3a443576 85c0 test eax,eax
3a443578 741a jz DllGetClassObject+0x3934
(3a448b94)
3a44357a 56 push esi
3a44357b e81a000000 call HrRegisterForms+0x127a (3a44359a)
3a443580 84c0 test al,al
3a443582 0f854fad1b00 jne MAPIMHeapSize+0x2f9c (3a5fe2d7)
3a443588 8a06 mov al,[esi]
ds:00000004=??
3a44358a 8b17 mov edx,[edi]
ds:0006f5a0=3a44a408


I too have done everything listed in kb article 297010 without success. The
crash happens on a brand-new profile with no services except personal
folder, and I try to add an appt to that calendar. So it cannot be anything
with Exchange...

I've used my Office 2000 CD and done a full reinstall of all components,
that didn't work.

I've used kb article 197180, which lists the command line switches
available, and have opened Outlook with every single command line switch, to
try and clean everything up. Didn't work either.

Anyone have any ideas at all???? Unless format C: and reinstall everything
is my only option???

Thanks for any help,
Click to expand...
 
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