Outlook Error Message Preventing Initial Configuration

  • Thread starter Thread starter IraP
  • Start date Start date
I

IraP

After a RAM failure and upon re-install of Office 2003. When asked to set up
accounts for Outlook, I tried to reset my exchange. Now, Outlook keeps
saying that it cannot find my exchange server "offline" even though I am
online.

It says that the file: C:\Documents and Settings\Owner\Local
Settings\Application Data\Microsoft\Outlook\outlook.ost is not an offline
file. I have tried simply deleting the .ost file and the extend.dat file (as
well as replacing them with my back up files) but it does not work.

It will not even allow me to even enter Outlook (in regular or safe mode) to
delete/remove the account. How can I remove the account info entered so I
can get Outlook back to its initial pre-configuration state and restart
Outlook.

I have already uninstalled and reinstalled Office 2003 using the CD. The
problem persists. In fact, the original, problematic .ost file keeps
reappearing.
 
IraP said:
It will not even allow me to even enter Outlook (in regular or safe
mode) to delete/remove the account. How can I remove the account
info entered so I can get Outlook back to its initial
pre-configuration state and restart Outlook.
Click to expand...

Use the Mail applet in Control Panel.
 
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