"(e-mail address removed)" said in
I have office 2000, and all aspects of the program work,
except that Outlook wont open from any shortcuts, or other
programs. Outlook express functions properly. I cannot
access outlook to use calendars, or dating. I tried all
of the updates, and tried unistalling and reinstalling
with no positive results. Any suggestions?
With Task Manager open and showing its Process tab panel, the list sorted
and positioned so any process starting with the letter "o" will appear in
the middle of the view of the list, run outlook.exe. See if the outlook.exe
appears and then disappears. You don't mention seeing a window for Outlook
ever appear so I'll assume that you never see its window. If you see the
outlook.exe process in Task Manager, it is loading but then crashing.
Do you see an outlook.exe process in memory before you even load Outlook?
That would be a remnant from a prior use of Outlook that got exited but
Outlook screwed up and didn't unload completely. A remnant stub of Outlook
hung in memory can cause all sorts of problems with Outlook, Word, and even
in Explorer and with other applications. I've seen a stuck outlook.exe
hanging in memory prevent me from running FileSnoop to inspect the contents
of a file, or causing problems in Explorer.
What add-ins have been installed into Outlook (Tools -> Options -> Other ->
Advanced)? Well, you won't see this unless you can actually get Outlook to
load up. Have you tried starting Outlook in safe mode ("outlook.exe
/safe")? That will NOT load any add-ins when Outlook starts. Outlook must
load all add-ins when it loads, and it must unload all add-ins when it
exits. If an add-in errors, hangs, or crashes when it loads or exits then
it takes Outlook with it.
Have you tried using msconfig.exe (System Configuration Utility) to disable
all startup programs, rebooted, and check if Outlook then works okay?
Windows 2000 doesn't come with msconfig.exe but you can use another utility,
like Mike Lin's Startup applet (do a Google search on "Mike Lin" to find his
web site).
