Outlook crashing on email with attachments

  • Thread starter Thread starter Jeff
  • Start date Start date
J

Jeff

Every time we get an email with an attachment outlook
hangs on opening and stops responding. We have read and
followed all of the updates and patches for this issue on
the microsoft page with no success. Has anyone else had
this same issue and any luck with fixing the problem. We
have even uninstalled office and re-installed, and as far
as formating the hard drive and re-installing windows XP,
this was per Dell. This also had no effect on the issue.
Any help would be appreciated.
 
Not having any luck, I did what Dell told me to do which
was format the HD and reinstall windows, a typical
response from tech support, even that didnt fix the
problem. I am getting to the point where I am just going
to send the whole system back to dell and demand a new
unit. I have another machine which is set up the same way
with same OS and same office software and that machine has
no problems, all of the settings are the same between both
machines, this one has us stumped. Let me know if you
figure anything out and I will do the same.
 
how big are the attachments? if you let it sit, does the
attachment ever open?
can you forward the message to another user and see if
they are able to open it?
 
It doesnt matter, it can be 5kb in size outlook just hangs
and then says not responding. Cant even forward it because
everytime you select that email it locks up outlook. Very
strange.
 
Search for this topic in the forums and you find several posts

All started reporting this starting in September, 2003.

I believe, along with at least one other person, that it started happening after installing a security update

On this machine, it happened with OfficeXP and now with a newly installed version of Office2003.
 
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