Outlook crashes when typing recipient

  • Thread starter Thread starter yofnik
  • Start date Start date
Y

yofnik

Every time I try to send an email message in Outlook, it crashes as
soon as I start typing in the recipient address. Does anyone know what
could be causing this and how to fix it? I do not have any Add-Ins
installed.

Thanks.
 
It would be helpful if you provided at least some basic information such as:
1. Outlook version
2. Mail account type
3. Information store
4. The steps used to break Outlook. I suspect this didn't just start
happening on its own for no reason.
 
Hello. Sorry for the lack of info.

I am using Outlook 2003. I am connecting to a POP email server
(comcast) and have a normal PST outlook file. I have no idea what
caused the problem to occur. It honestly just started without any
action that I am aware of. If I try to send a new email I get the
normal "new message" window. As soon as I start typing the recipient
address, Outlook just crashes. I get a "Report this Error to Microsoft"
dialog, but Outlook restarts before I see any results of it. This
problem occurs whether I select to use Word to compose my email or not.


Any advice on diagnosing or correcting the problem is greatly
appreciated. As of now, I can't send any email!

Thanks.
It would be helpful if you provided at least some basic information such as:
1. Outlook version
2. Mail account type
3. Information store
4. The steps used to break Outlook. I suspect this didn't just start
happening on its own for no reason.
--
Russ Valentine
[MVP-Outlook]
Every time I try to send an email message in Outlook, it crashes as
soon as I start typing in the recipient address. Does anyone know what
could be causing this and how to fix it? I do not have any Add-Ins
installed.

Thanks.
Click to expand...
Click to expand...
 
Does this occur as soon as you start typing or after you exit the To: field?
Do you get any error message at all? If not, what do you see in Event
viewer?
I would start by creating a new profile from scratch with a new name. You
may have a problem with your autocompletion cache.
--
Russ Valentine
[MVP-Outlook]
Hello. Sorry for the lack of info.

I am using Outlook 2003. I am connecting to a POP email server
(comcast) and have a normal PST outlook file. I have no idea what
caused the problem to occur. It honestly just started without any
action that I am aware of. If I try to send a new email I get the
normal "new message" window. As soon as I start typing the recipient
address, Outlook just crashes. I get a "Report this Error to Microsoft"
dialog, but Outlook restarts before I see any results of it. This
problem occurs whether I select to use Word to compose my email or not.


Any advice on diagnosing or correcting the problem is greatly
appreciated. As of now, I can't send any email!

Thanks.
It would be helpful if you provided at least some basic information such
as:
1. Outlook version
2. Mail account type
3. Information store
4. The steps used to break Outlook. I suspect this didn't just start
happening on its own for no reason.
--
Russ Valentine
[MVP-Outlook]
Every time I try to send an email message in Outlook, it crashes as
soon as I start typing in the recipient address. Does anyone know what
could be causing this and how to fix it? I do not have any Add-Ins
installed.

Thanks.
Click to expand...
Click to expand...
Click to expand...
 
It occurs as soon as I type the first letter of the recipients address.
There is no error message other than the typical "Outlook experienced a
problem and needs to close".

I already tried creating a new PST file. That did not help. I also had
the feeling it was something to do with autocomplete. Is there a way to
clear that cache or is creating a new profile the only way?

Does this occur as soon as you start typing or after you exit the To: field?
Do you get any error message at all? If not, what do you see in Event
viewer?
I would start by creating a new profile from scratch with a new name. You
may have a problem with your autocompletion cache.
--
Russ Valentine
[MVP-Outlook]
Hello. Sorry for the lack of info.

I am using Outlook 2003. I am connecting to a POP email server
(comcast) and have a normal PST outlook file. I have no idea what
caused the problem to occur. It honestly just started without any
action that I am aware of. If I try to send a new email I get the
normal "new message" window. As soon as I start typing the recipient
address, Outlook just crashes. I get a "Report this Error to Microsoft"
dialog, but Outlook restarts before I see any results of it. This
problem occurs whether I select to use Word to compose my email or not.


Any advice on diagnosing or correcting the problem is greatly
appreciated. As of now, I can't send any email!

Thanks.
It would be helpful if you provided at least some basic information such
as:
1. Outlook version
2. Mail account type
3. Information store
4. The steps used to break Outlook. I suspect this didn't just start
happening on its own for no reason.
--
Russ Valentine
[MVP-Outlook]
Every time I try to send an email message in Outlook, it crashes as
soon as I start typing in the recipient address. Does anyone know what
could be causing this and how to fix it? I do not have any Add-Ins
installed.

Thanks.
Click to expand...
Click to expand...
Click to expand...
 
Creating a new .pst file has nothing to do with a new mail profile. Create your new mail profile here:

Control Panel->Mail Icon->Profiles->New.

Configure it to use your current .pst file. This normally fixes problems with the autocomplete cache as well as a number of other problems with a corrupt profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| It occurs as soon as I type the first letter of the recipients
| address. There is no error message other than the typical "Outlook
| experienced a problem and needs to close".
|
| I already tried creating a new PST file. That did not help. I also had
| the feeling it was something to do with autocomplete. Is there a way
| to clear that cache or is creating a new profile the only way?
|
|
| Russ Valentine [MVP-Outlook] wrote:
|| Does this occur as soon as you start typing or after you exit the
|| To: field? Do you get any error message at all? If not, what do you
|| see in Event viewer?
|| I would start by creating a new profile from scratch with a new
|| name. You may have a problem with your autocompletion cache.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| ||| Hello. Sorry for the lack of info.
|||
||| I am using Outlook 2003. I am connecting to a POP email server
||| (comcast) and have a normal PST outlook file. I have no idea what
||| caused the problem to occur. It honestly just started without any
||| action that I am aware of. If I try to send a new email I get the
||| normal "new message" window. As soon as I start typing the recipient
||| address, Outlook just crashes. I get a "Report this Error to
||| Microsoft" dialog, but Outlook restarts before I see any results of
||| it. This problem occurs whether I select to use Word to compose my
||| email or not.
|||
|||
||| Any advice on diagnosing or correcting the problem is greatly
||| appreciated. As of now, I can't send any email!
|||
||| Thanks.
|||
||| Russ Valentine [MVP-Outlook] wrote:
|||| It would be helpful if you provided at least some basic
|||| information such as:
|||| 1. Outlook version
|||| 2. Mail account type
|||| 3. Information store
|||| 4. The steps used to break Outlook. I suspect this didn't just
|||| start happening on its own for no reason.
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| Every time I try to send an email message in Outlook, it crashes
||||| as soon as I start typing in the recipient address. Does anyone
||||| know what could be causing this and how to fix it? I do not have
||||| any Add-Ins installed.
|||||
||||| Thanks.
 
I already told you how to do that. I said to create a new profile, not a new
PST file. This has nothing to do with the PST file. Creating a new profile
will create a new autocompletion cache and establish a new connection to it.
Milly has told you how. It is easier than clearing your cache, which will
not likely fix the problem either.
--
Russ Valentine
[MVP-Outlook]
It occurs as soon as I type the first letter of the recipients address.
There is no error message other than the typical "Outlook experienced a
problem and needs to close".

I already tried creating a new PST file. That did not help. I also had
the feeling it was something to do with autocomplete. Is there a way to
clear that cache or is creating a new profile the only way?

Does this occur as soon as you start typing or after you exit the To:
field?
Do you get any error message at all? If not, what do you see in Event
viewer?
I would start by creating a new profile from scratch with a new name. You
may have a problem with your autocompletion cache.
--
Russ Valentine
[MVP-Outlook]
Hello. Sorry for the lack of info.

I am using Outlook 2003. I am connecting to a POP email server
(comcast) and have a normal PST outlook file. I have no idea what
caused the problem to occur. It honestly just started without any
action that I am aware of. If I try to send a new email I get the
normal "new message" window. As soon as I start typing the recipient
address, Outlook just crashes. I get a "Report this Error to Microsoft"
dialog, but Outlook restarts before I see any results of it. This
problem occurs whether I select to use Word to compose my email or not.


Any advice on diagnosing or correcting the problem is greatly
appreciated. As of now, I can't send any email!

Thanks.

Russ Valentine [MVP-Outlook] wrote:
It would be helpful if you provided at least some basic information
such
as:
1. Outlook version
2. Mail account type
3. Information store
4. The steps used to break Outlook. I suspect this didn't just start
happening on its own for no reason.
--
Russ Valentine
[MVP-Outlook]
Every time I try to send an email message in Outlook, it crashes as
soon as I start typing in the recipient address. Does anyone know
what
could be causing this and how to fix it? I do not have any Add-Ins
installed.

Thanks.
Click to expand...
Click to expand...
Click to expand...
 
Your AutoCompletion LIst for Outlook 2003 is:

C:\Documents and Settings\[USERNAME]\Application
Data\Microsoft\Outlook\<profile_name>.NK2

If you delete this file (rename is better until you have it fixed), Outlook
will recreate when started. You then will start from scratch. The list
also has a limit - 1000.

You can read more about this here:

http://www.outlookpower.com/issues/issue200506/00001584001.html
 
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