Outlook contacts in Web Mail, but not Outlook Client

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Guest

I have a user who is running Outlook 2000 on her PC. When she accesses her e
mail through Web Mail, she can see her contact list. However, when using her
Outlook client the contact list is empty. She can send, receive, and view all
of her mail on both Outlook and Web mail. I don't understand why she can't
see her contact list when using her Outlook 2000 client. Any help would be
much appreciated.
 
When the user is running Outlook on their PC are they looking at a Personal
Folder (PST) file or at their Exchange Server mailbox?
 
I confirmed that she is looking at the Exchange server mailbox. Also, she can
see her global address book on both Web Mail and the client. Also, she was
having no problems seeing her contact list on the client until yesterday.
Additionally, if she adds a contact while in the Outlook client she can see
it on both Outlook and Web Mail.
 
No she does not. Also, I asked her if she changed any settings before this
started happening, and she has not.
 
Hmmm, not sure about this one. Sounds like something changed (either through
user intervention or magic) on the client side of things and she's looking
at another contact folder not the standard one or she's seeing a different
view of the folder.
 
Scamp45 said:
I have a user who is running Outlook 2000 on her PC. When she
accesses her e mail through Web Mail, she can see her contact list.
However, when using her Outlook client the contact list is empty. She
can send, receive, and view all of her mail on both Outlook and Web
mail. I don't understand why she can't see her contact list when
using her Outlook 2000 client.
Click to expand...

In what view is she trying to see the Contacts? Is she looking in her
Contacts folder in Outlook or in the address book? Is she syncing with
offline folders or not?
 
Scamp45 said:
She is looking at her Contacts folder in Outlook. She is no using off
line folders.
Click to expand...

You said:
She can send, receive, and view all of her mail on both Outlook and Web
mail.
Click to expand...

How is she sending mail in Outlook if she has no Contacts? Is she entering
every address manually?
 
She can see the global address book.

Brian Tillman said:
You said:


How is she sending mail in Outlook if she has no Contacts? Is she entering
every address manually?
Click to expand...
 
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