Outlook Contacts and Email

  • Thread starter Thread starter Rob
  • Start date Start date
R

Rob

Recently, I had to format my hard drive. I did save a copy of my
Outlook.pst file and after re-installing Office 2000 and Outlook 2002, I
replaced the newly created Outlook.pst with the copy that I have saved.

I do have one problem that I am hoping someone can help me out with. When I
click "New" to create a new email and then click "To" Outlook no longer
finds my contact list. If I am in Contacts and click "Actions/New message
to contact, a new message windows opens with the correct email address.

This method work fine, however, when I have to click the CC or BCC buttons
to add to the recipient list, I experience the same problem as I mentioned
earlier.

How do I associate the email buttons with the Contacts that are stored in my
Outlook.pst file.

Any help is appreciated.

Rob
 
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
 
Russ,

Thanks for your reply. Unfortunately, the "Show this folder as an E-mail
address box" box is faded, not allowing me to highlight it. I created a new
folder and copied all of my contacts into that folder and then attempted to
click on the same box, however, it is also faded not allowing me to
highlight it.

Any further help you may be able to provide would be appreciated.

Thanks,

Rob


Russ Valentine said:
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
--
Russ Valentine
[MVP-Outlook]
Rob said:
Recently, I had to format my hard drive. I did save a copy of my
Outlook.pst file and after re-installing Office 2000 and Outlook 2002, I
replaced the newly created Outlook.pst with the copy that I have saved.

I do have one problem that I am hoping someone can help me out with.
Click to expand...
When
I
click "New" to create a new email and then click "To" Outlook no longer
finds my contact list. If I am in Contacts and click "Actions/New message
to contact, a new message windows opens with the correct email address.

This method work fine, however, when I have to click the CC or BCC buttons
to add to the recipient list, I experience the same problem as I mentioned
earlier.

How do I associate the email buttons with the Contacts that are stored
Click to expand...
in
my
Outlook.pst file.

Any help is appreciated.

Rob
Click to expand...
Click to expand...
 
Hi Bob,

Based on Russ' comments and a little bit of experimentation, my guess is
that the Outlook Address Book is either disabled or in a bad state. Can
you try the following steps and post your results?


Go to Help | About Microsoft Office Outlook
Click on the "Disabled Items" button in the lower-right corner of the About
dialog.
I'm not exactly sure what you'd see here if the Outlook Address Book was
disabled, but I suspect it would be "Contab32" or something similar. If
there's something close to that, you might try re-enabling it.
If you had to re-enable something, restart Outlook.


Go to Tools | Email Accounts.
Select "View or change existing directories or address books" and click OK.
If there are any instances of "Outlook Address Book", remove them by
selecting the entry in the list and clicking "Remove" for each one. (I
think there should only be one if there are any, but I'm not totally
positive on that.)
Restart Outlook.
Go to Tools | Email Accounts.
Select "Add a new directory or address book" and click Next.
Select "Additional Address Book" and click Next.
Choose "Outlook Address Book" from the list on the left and click Next.
OK the dialog that pops up.
Restart Outlook.


Hopefully at the end of all of that, the "Show this folder as an E-mail
address book" box will be available. I don't know for sure that these
steps will help, but they're what I would try if I were in your situation.

Good Luck!
Jon Sheppard

--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
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originated.
--------------------
From: "Rob" <[email protected]>
Subject: Re: Outlook Contacts and Email
Date: Sun, 7 Dec 2003 00:58:50 -0500

Russ,

Thanks for your reply. Unfortunately, the "Show this folder as an E-mail
address box" box is faded, not allowing me to highlight it. I created a new
folder and copied all of my contacts into that folder and then attempted to
click on the same box, however, it is also faded not allowing me to
highlight it.

Any further help you may be able to provide would be appreciated.

Thanks,

Rob


Russ Valentine said:
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
--
Russ Valentine
[MVP-Outlook]
Rob said:
Recently, I had to format my hard drive. I did save a copy of my
Outlook.pst file and after re-installing Office 2000 and Outlook 2002, I
replaced the newly created Outlook.pst with the copy that I have saved.

I do have one problem that I am hoping someone can help me out with.
Click to expand...
When
I
click "New" to create a new email and then click "To" Outlook no longer
finds my contact list. If I am in Contacts and click "Actions/New message
to contact, a new message windows opens with the correct email address.

This method work fine, however, when I have to click the CC or BCC buttons
to add to the recipient list, I experience the same problem as I mentioned
earlier.

How do I associate the email buttons with the Contacts that are stored
Click to expand...
in
my
Outlook.pst file.

Any help is appreciated.

Rob
Click to expand...
Click to expand...
Click to expand...
 
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