Russ,
I said Word but I should have said Office. Its a pro
edition. I'd need to look at it after the hols to get the
details.
But before that can I just ensure we are talking about the
same thing as regards IMO upgrade etc...(Im not at all
confident about messing around with the OUtlook profile)
My original version of OUtlook was in Microsoft Office 97,
Standard Edition. We then purchased an upgrade saying
Microsoft Office 2000 Standard. I cant find the letters
IMO on it anywhere, so Im a little concerned we may be at
cross purposes. Can you clarify. tks
-----Original Message-----
As long as you mean Word 2002.
You should still be able to fix the Outlook Address Book
without having to
upgrade Word. Did it not work?
--
Russ Valentine
[MVP-Outlook]
message
I have access to a professional version of Word through
work, maybe I should just install that on my home pc?
Assuming you have already installed Outlook 2002 on top
of Outlook 2000, you
cannot go back and uninstall Outlook 2000. Nor would
that
help.
I am sure you were running Outlook 2000 in IMO mode and
that the steps I've
posted will help restore the Address Book function. How
completely, I can't
say.
By incorrect, I meant that there _are_ other
integration
features with Word
that you will not be able to restore because of the
version mismatch, such
as WordMail and using Word as your email editor. You
may
not have used those
before anyway, so perhaps you won't miss anything.
I think any OEM who tells their customers to upgrade
only
the Outlook part
of the Office Suite should be notifying their customers
of the consequences.
--
Russ Valentine
[MVP-Outlook]
Russ,
Thank you for the reply, particularly today. Happy
Christmas to you.
Are you fairly satisfied from my description of the
update
to Office 2000 that it is the same IMO operation of
which
you speak?
I presume you feel uninstalling the Office 2000
upgrade
and merely adding Outlook 2002 is not a good idea?
presumably I loose all my extra Word functions?
I will have a look at your recommendations below but
I
find it very daunting. Im convinced Ill end up with
more
of a mess when I start tinkering with profiles. Still
nothing ventured...
Isnt if a bit off of Microsoft not to flag this
issue at
the Outlook 2002 installation stage?
By the way, when you said that what Ipaq told me was
incorrect what was it that was incorrect? Was it the
fact
that you must have 2002 for pocket PC? Or the
reference
to
fixing in profiles?
-----Original Message-----
IMO (=Internet Mail Only) was a simplified version
of
Outlook designed to
handle only simple Internet transports. It did not
have
all the transports
the full version had, such as the ones that support
the
Outlook Address
Book. You can read about the difference in modes
here:
http://www.slipstick.com/outlook/choosingmode.htm
Creating a new profile is not difficult, nor does it
put
any of your data at
risk. It is a common troubleshooting technique for a
variety of problems.
The reason you need to do it is that your current
profile
has retained many
of the settings from your IMO installation which
are no
longer valid, such
as those that permit the Address Book to function
with
Word.
Microsoft does, in fact, support the upgrade
scenario
from IMO. That means
it is aware of and has solutions for each of the
problems
you may encounter.
Creating a new profile fixes most of them. There
may be
others. Here is the
other most common one you may encounter:
http://support.microsoft.com/default.aspx?
scid=kb;EN-
US;Q301447
Sharing your Outlook Contacts Feature was a feature
only
in IMO. The full
version of Outlook and Outlook 2002 and 2003 do not
have
that feature. You
can recreate it however, with another registry
setting:
http://www.slipstick.com/contacts/oeshare.htm
--
Russ Valentine
[MVP-Outlook]
in
message
That's most intriquing. To answer your question I
no
nothing about setting up Outlook Profiles and the
prospect
fills me full of dread. I will read the article
however.
My original Outlook version is what came with Win
98
(which I think was Outlook 97) I then purchased an
Office
2000 updgrade. Is that what you are referring to?
What
is
IMO? I dont know what that means. I certainly did
have
the
share contacts with Outlook Express facility
prior to
installing the Outlook 2002 upgrade. I like this
feature,
and would not want to lose it it. I prefer OE to
use.
If the Office 2000 upgrade is what you are
referring
to,
then it's hardly my fault if Microsoft stopped
supporting
it. What would happen if I uninstalled that
upgrade
and
then just reinstalled Outlook 2002?
-----Original Message-----
Not correct. Most of the integration with Word
will
be
disabled by the
version mismatch, and they should have told you
that
when
they suggested you
upgrade only Outlook.
Some of the Outlook Address Book functions my be
able
to
be restored,
however. Let's give it a try. It disturbs me that
you
said you enabled
sharing in OE. Outlook 2002 has no such feature,
and if
you had it before
that means you were using the long abandoned IMO
support
mode of Outlook
2000. Upgrades to Outlook 2002 from IMO mode
always
leave
you with a corrupt
profile and rarely, if ever work.
Are you at all familiar with Outlook profiles and
how
to
create them? You
need to create a new Outlook profile from scratch
and
include your current
email account(s), your current Personal Folders
file,
and
the Outlook
Address Book Service (NOT the Personal Address
Book
Service). Take a look at
this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q287/0/72
.asp
--
Russ Valentine
[MVP-Outlook]
"hilda" <
[email protected]>
wrote
in
message
Ipaq says you have to have Outlook 2002 to work
with
Pocket PC so uninstalling is not an option.
They
claim
that the Address book problem can be resolved
in
the
profile set up, but as to what that mean they
refered me
to Microsoft. Isnt this where I came in?
Gratefully
open
to suggestions.
-----Original Message-----
no yet. cant get through to any Ipaq support
-----Original Message-----
Did you ask the manufacturers of the Pocket
PC?
Did
they
tell you it would
only work with Outlook 2002?
