outlook connection problem after windows 2000 server SP4

  • Thread starter Thread starter Cengiz Ilerler
  • Start date Start date
C

Cengiz Ilerler

Hi,

I have terrible experience with SP4. I don't know what happen but it starts
after SP4. Clients can't logon to my exchange server who use WinXPsp1.
Others (I mean without SP1) can connect.

Any advice?
 
Hi Cengiz,

Thank you for the posting. As you indicated clients can't logon to your
exchange server who use WinXP SP1. Others without SP1 can connect. It
starts after SP4.

In order to better understand this issue, please let me know what happens
when you are trying to connect to your exchange server. Please let me know
the exact error message word for word.

Regarding this issue, we are providing you with the following suggestions:


If Outlook 2002 or 2000 CW mode, create a new profile
----------------------------------------------------------------------------
-----------------

Q287072 OL2002: How to Create a New E-mail Profile for Outlook

http://support.microsoft.com/support/kb/articles/q287/0/72.asp

Q195718 OL2000: (CW) How to Create a New E-mail Profile for Outlook

http://support.microsoft.com/support/kb/articles/q195/7/18.asp


If OL2000 IMO mode, create a new personal file.
----------------------------------------------------------------------

Q195723 OL2000: (IMO) Creating a New Personal Folder (.pst) File for IMO

http://support.microsoft.com/support/kb/articles/q195/7/23.asp


As Service Pack is usually related to security, let's check the Logon
network security
----------------------------------------------------------------------------
-----------------------------------------------

1. Go to Control Panel, Mail

2. Click E-mail Accounts button, select "View or change the existing e-mail
accounts"

Please check to verify the "Deliver new email to the following location" is
correctly selected as your current Mailbox.

3. Click Change button and on the Exchange Server Settings page, click More
Settings button.

4. Click Advanced tab and verify the Logon network security is selected
correctly. Generally speaking, you can try the following two.

Password Authentication

None

Hope the above information and suggestion helps and answers your question.
If anything is unclear, please let me know.

Sincerely,

Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please Reply to Group via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided AS IS with no warranties, and confers no rights.
 
Dear Qian,

You can be sure about I tested all profile and security issues (recreating
etc.). Also I'm pretty sure about this is not about my settings. ~30
clients are still working without any problem.

1.-) 1 computer (which is WinXPproSP1) can connect via only VPN (this is a
laptop sometimes behind of Microsoft base station sometimes behind of ISA)
2.-) 3 computers (which are WinXPproSP1) can't connect via VPN or without
VPN (they are behind of Microsoft Base station)
3.-) 5 computer (which are WinXPpro) can't connect via VPN or without VPN
(they are behind of ISA)
4.-) ~30 computers with different locations (which are WinXPpro) CAN CONNECT
without VPN (they are behind of ISA)

before SP4 all of them can connect without any problem.

Symptoms are not same on all computers. Generally it shows 'Your Microsoft
Exchange Server is unavailable." then I click RETRY and it shows 2nd time
and if I click RETRY again it opens Outlook with offline mode and I can't
send and receive anything.

I can create test user account for you if you want but if you don't mind I
want to send it to your personal account.

Thanks.
 
Dear Cengiz,

Thank you for the posting again. As you described, some client can connect
correctly while others cannot and this issue began to happen after you
installed SP4.

Therefore, we think this issue is related to the Exchange server installed
with SP4.

If possible, would you please uninstall SP4 and go back to test to see
whether this issue is actually caused by SP4?

Meanwhile, based on your description, it is not a simple Outlook general
problem but an Exchange server problem. Therefore, it is the best and
recommended you post this problem in Exchange server new group so that we
can see if others have even encounterd similar issues.

Thank you for your understanding and cooperation on this. If anything is
unclear, please let me know.

Sincerely,

Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please Reply to Group via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided AS IS with no warranties, and confers no rights.
 
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